December 2022 by Militantiritant Gaming
If you work full time you can forget about using the bank during the week you are forced to try and get everything done on the weeken because there open times don't accommodate anyone that works a standard 9 to 5 job
October 2022 by zed zed
They close at 4.30 during the week and have no counter service on Saturday. So it's a nightmare for people who work to pay there bills in cash.
October 2022 by Shamis Hameed
Cashiers desk is not open on a Saturday.
June 2022 by Chris Lloyd
Not a good experience. Poor service, very off hand with me. Had to have another member of staff help me. Very disappointed.
May 2022 by Johnbo
very professional, I think if you have a steady income,this is the bank for you.
March 2022 by Paul Gardner
A very discomforting place to visit. The staff look down on people and treat them as inferior. Communication is usually met with disgruntled playground politics of the "Elite".
January 2022 by Kev S
I agree with many comments on here. They never have enough staff serving but always have two or three staff milling about. Seems to be a common theme with many banks these days - very poor customer focus. I get some customers can use and seek assistance with the self service facilities, but as a general rule customers visiting a physical branch are either not able to use these machines or require help a person from behind the counter. Another annoyance is the lack of opening hours - shut at 16:30 and 12:30 not even half day on a Saturday, closed every Sunday. Are they living in the 1950's or something! Sort it out otherwise you will lose good loyal customers.
December 2021 by Tim Hancock
Writing on behalf of my wife Georgina Hancock and her brother Mark Corpe; Pam and Mollie are a real asset to your branch they have been so helpful and accommodating. They really have gone above and beyond. Please pass on our appreciation, thank you Pam & Mollie xxx
July 2021 by Nicholas Durant
Been a customer for over 40 years with them and I don`t think I am going to be there much longer.Because I chose to use cash and not internet banking, I now cannot get to my money over the counter on a Saturday. I don`t have time to find a Nat that is still open near where I work in the week, So I would like to draw money from my account at the weekend when I have got time to do this. But no Nat West do not have cashiers on a Saturday anymore but I can now go to the Post office and get my cash there.( but only if its below your card limit)This and them trying to tell me how to run my account is the last straw.Listen to your customer and you may not be bottom of the bank performance tables.
July 2021 by Amelia McMahon
I visited yesterday, I met a lovely lady I believe her name was (PAM) - cashier, she couldn't help me enough and went above and beyond! I can't thank her enough and it really made a difference to my day. Thank you!Amelia McMahon
June 2019 by Sarah Zakaria
Staff are so bloody rude here.! Especially the blonde lady at the front as soon as you walk in. Extremely slow service. They want you to use self service machines. I dont like a large indian lady called sangeeta taank there. Shes just rude
May 2019 by david howard
Not enough staff helping customers but there is so many of the staff telling us to use self serve machines!! Shame on you Natwest
September 2018 by An On
Every time you go in two people are at the counter every time it's a 25/30+ minutes wait in the queue it's a joke, never get more staff on the counter even if the queue is getting near the entrance instead they have staff available to ask people in the queue questions , avoid this joke of of branch
June 2018 by Cody One
Every time you go in two people are at the counter every time it's a 25/30+ minutes wait in the queue it's a joke, never get more staff on the counter even if the queue is getting near the entrance instead they have staff available to ask people in the queue questions , avoid this joke of of branch
May 2018 by Jessica Kilmurray
Since the installation of the "self service" machines they only have two people on the cashiers desks, which means there is always a queue. Was waiting for 20 minutes on Saturday and gave up because I had somewhere to go. Gave feedback to one of the staff who said "we always just have two cashiers". Considering changing bank to somewhere I can actually get served within a reasonable amount of time - 20 minutes is far too long.
