October 2023 by Brenda Among
Good customer service. Staffs are friendly. One comes out sastfied with the service.
September 2023 by Adam Peakall
Literally just left, I was in a situation where I was trying to transfer money from an old savings account asap for emergency house repairs, they all tried their hardest to help me and were very friendly the whole time, especially as it was right by end of day, 10/10 would recommend
September 2023 by Tracy Ann Garwood
Had to visit the Derby store to change details on granddaughters bank account and the friendly young lady who dealt with us couldn't have been more helpful. Thank you!
August 2023 by Saleem Ibrahim
They are very helpful,responsive and respectful.if you visit this bank,you will be comfortable because all staff are really polite.
August 2023 by Stuart Haywood
Got there, big queue, spoke to nadine who was very helpful and friendly and sorted my queries out brilliantly, thanks ?
June 2023 by Spondonman
An account problem occurred on the Friday which was 50/50 of our/Nationwide's making. As soon as informed on the Saturday the Derby staff sorted it out completely and completely satisfactorily. Tremendous customer service was displayed which is priceless in this day and age!
April 2023 by Natalie Gordon
I?ve never had an issue with the branch and when I have, staff have always been attentive, responsive and extremely helpful. Couldn?t fault them at all, really good level of customer service I?m glad to bank with them!
March 2023 by winston gray
Not a bad branch great staff always willing to help as soon as you walk through the door ??
December 2022 by Clive Moorcroft
Really good staff, very helpful. Didn't have to wait to long.
October 2022 by Hinaa Azhar
Good service
August 2022 by Lucy Smith
Came in today and spoke to Alice- friendly and professional customer service, got everything sorted for me in no time.
May 2022 by Paul Goodman
Very attractive helpful lady upon entry,rather slow service afterwards
November 2021 by Lesley Osgathorpe (Lady Jane)
Lovely friendly helpful staff who are knowledgeable and I have always got all the help and advice I need whenever I go there
September 2021 by Biss Bisso
Called in today along with my 11 year old son to open a child's current account.Not very impressed with the customer service. First off we were incorrectly informed that my 11 year old would have to apply online. I pointed out to the second person who dealt with us that according to your website under 13's can't apply online and that the website states that such an account can be opened in branch.We then were informed that we were unable to open a child's current account in branch as they don't have the facilities to and that the staff required to do this were all working from home (wish i had that option!!).After consulting the branch manager the staff member returned to us and informed us both to return after the 20th September when they will have a tablet in branch to carry out the request! I'm amazed that a big successful building society cannot equip their main branch in a city with basic equipment to carry out a basic request!Personally I think this is abysmal, especially when there were other people in the same branch opening accounts. Why is it different for a child who wants to open an account?As a customer of the Nationwide for over 20 years (which they keep proudly reminding me of, every time I log in) I would expect customer service to reflect that. Maybe its time I reviewed my own banking choices.
July 2021 by Mark Davis
I don't make a habit of writing reviews of banks but in this case it was a must!Every bank I visited told me that you can't have an account address overseas. The lady I asked here told me to wait and she'll see what she can do. After consulting with her colleagues, talking with the manager, making phone calls, all of which took up a lot of her time she told me it was possible. I arrived after 2 weeks at my abode abroad and there it was, my debit card and an unlocking of my account. That's what I call thinking outside the box. Good work Nationwide!
