November 2023 by dwight leatherland
Excellent due to auto check out
August 2023 by amy hawkins
I have just made a return visit to this M and S food Hall in the DRI and having had no previous problems using the facility several years ago. I have just been made to feel incredibly uncomfortable. I had a member of staff standing incredibly close to me at the self service and talking across me to another member of staff as if I was going to steal what I was trying to pay for. I was also trying to sort my sparks card out and instead of asking if I wanted any help, they continued to watch me struggle. I have worked in retail and know how to observe thieves covertly, this is not the way to do it. Particularly, when visitors or patients are in a state of anxiety and might not be thinking clearly. Maybe they should bear that in mind instead of making a genuine customer feel uncomfortable.
July 2023 by Adam Parkinson
Very small and with a 40p mark up on sandwiches and wraps compared to a standard M&S food hall
June 2023 by Google user
Very small and with a 40p mark up on sandwiches and wraps compared to a standard M\\u0026S food hall
February 2023 by adyval
Visited here Sunday 12th feb 2023 at lunchtime and it wasnt busy when we got a table and placed order for drinks and food. Wanted toasted t cakes but told didnt do them so ordered a round of white toast and a round of brown toast with 1 jar of marmalade. We got 1 slice of brown and 1 slice of white which i queried but dont think the girl understood the basics and didnt say sorry or apologise. Drinks were ok but terrible service
December 2022 by johnhp702
Very busy coffee shop serving the usual Costa fare which was close to chaos, they need to implement a better ordering/serving system.
October 2022 by pcmight
Great shop when your visiting hospital and need a few bits of essentials, friendly and helpful staff, prices reasonable
July 2022 by John W Preston
This store is situated in a hospital.
June 2022 by O2154KOadrians
Am visiting the hospital daily for medical reasons. Called in here yesterday 124th June 2022. A long queue, no hello etc. ordered again no thankyou etc etc. a long wait for drink to be prepared and then dumped on the saucer and spilled , no sorry or serviette offered to mop it up. Also the price of a gluten free sandwich was £5 something which is a lot. shall not go in again. also tables not being cleared very fast
May 2022 by Chris Lloyd
Nice to have this shop in the hospital andHandy to pick up items on leaving or for your visit.
April 2022 by Alison C
As an inpatient at the hospital I took myself down for a morning cup of tea. I waited in the queue and when they opened the doors I proceeded to the self serve til as I was struggling to stand at this point and wanted to be served quickly. The lady looked at me shook her head and said other queue. I said I wanted to stay there as it was a speedy queue. She said no get in the other queue. I was then asked by a nice member of staff what I would like. The 1st person who had been rude slammed my drink down on the side then turned her back and started talking about me to her fellow staff member. She saw that I could hear her so then stopped talking. I was very embarrassed and angry.
February 2022 by sarahsG3000IZ
Be advised. They close whenever they feel like it. The opening hours on the website are irrelevant. An hour and a half early today. Couple of hours when I tried last week. This applies to both Costa?s in the hospital.
July 2021 by CardLady09
Very poor customer service. Been a few times and the service as not been too bad but today, I stood at the till and was completely ignored. No member of staff said anything other to me, a big queue was building up. All I asked was anyone serving and a male member of staff had a right go at me. WE ARE VERY BUSY,YOU WILL HAVE TO WAIT. He was very shouty and aggressive. The manager come and blamed me and said it was my attitude and he was right in is tone of voice. Very upset. Not good when its a Costa in a hospital and I am worried about my husband.
September 2020 by Jenny Martin
Very clean and well stocked. Dislike the self service machines. Much more welcoming to be served by human staff but otherwise fine.
August 2019 by Gary Roe
Brilliant place always looking after you
