March 2024 by JM RR
There is a red headed waitress with a waist coat who is very rude. She swore at my friends during our evening meal and I feel it is incredibly inappropriate and rude customer service. I do not expect to stay in a hotel who aim to provide amazing hospitality and be spoken to in such a manor. Please resolve thisFood & drinks: Rude service
March 2024 by Ya_boi_Apples
The service is absolutely shocking what is the point I was there on business and a lad with ginger curly hair coming round when I was waiting for my dinner and it took a hour and a half this man didn?t even say numbers just gave people food there was a lad that got a burger who didn?t even order a burger this hotels a joke sort it out sort out your staff
March 2024 by Jim Curry
Good stay - great price.
March 2024 by Melanie Comerford
Room was a good size, parking is okay if you can get in and the bed was super
March 2024 by Paul Hollick
Nice hotel but disappointed to see reception sofas used by non guests to sleep on overnight.
March 2024 by YT- JDMroach
Order food at 7 finally got it at 8:15 and there was no one else in the restaurant and also the service is
February 2024 by Candy Price
Rooms: Only gripe is think they could do with a mattress upgrade.
February 2024 by Andy Ridout
Upon arrival I was greeted with unexpected professionalism, enthusiasm and positivity! I was offered breakfast option and guidance to the use of the hotel facilities. Genuinely personable, friendly and warm reception leaving a really good impression. Thanks to the young lady (Jasmine), I had a great stay and the breakfast & coffee was of good standard. Thanks
February 2024 by Jon Leach
Wry good hotel in central Derby. Very competitive price for a quality room and good
January 2024 by Dean Swain
Poor service in the restaurant. Tried to call rom service, no answer. Went to restaurant to find lack of staff attendance. Ran out of a lot of wine and just felt poorly managed.Rooms feel very dated for a fairly newish hotel. Does not feel warm, invitinf or comfortable at all. Feels more like a bedsit if I am honest.
January 2024 by warren theophilus
Upon my arrival, I was allocated a room on the 7th floor of the Leonardo hotel. Having had positive experiences with this brand before, I anticipated a certain level of quality. However, I was disappointed to discover several issues with my initial room, including stained towels, an odd smell, a window that didn?t seal properly, and noise from traffic. Feeling dissatisfied, I contemplated leaving the hotel but decided to speak with the manager, Martin, about my concerns. Martin was understanding, apologized for the inconveniences, personally inspected the room, and promptly offered me a new room, along with four complimentary drinks and a discount on my stay. His intervention completely turned around my experience, and I was pleased with the new accommodations and Martin?s attentive handling of the situation. Without his assistance, I might have chosen to depart the hotel. A+ to Martin for his excellent service! ?
January 2024 by Riddick 1946
Main reason for this review is the service is horrific the worst service I have ever encountered especially the bar staff clearly no experience. lack of organisation and closing early 20 mins before their times stated in their welcome paper. To then have an attitude and say "not a chance" when its within your hours because you cant be bothered to do your job is unbelievable.plus the food quality is terrible for the price and the wait times for your food even when your pre order the food for a certain time is despicable one of my colleges was waiting 1 hour after he arranged to get his food.I could go on but hopefully you head warning to the shambles of this hotel and STAY AWAY its run by kids. if I could rate it a zero I would a hotel is about the service.Noteworthy details: To expensive for what your paying for
January 2024 by Mike Green
Just been to the hotel last night very modern hotel and clean the staff are brilliant.Martin that checked us in was very friendly and efficient.infact all the staff was very friendly. The only thing I wasn't happy with was not having a buffet breakfast like other leonardo hotels i have been in before..This time you had to choose what items you wanted didn't like that idea..But it was very nice ..Anyway keep the good work everybody i will be back.Regards Mr M GreenNearby activities: Flower pot next to hotel some great groups on + nice pub
January 2024 by X44XBX
Stayed here for work a few times, but was travelling so stayed here as ideal location. Great staff rooms etc as usual. Cant say anything bad about this place ?
December 2023 by Madeleine
Really lovely staff. We had a perfectly clean room with all amenities and very close to the town centre. Couldn't be more grateful for the kind people working over Christmas.
