January 2024 by Robert Willoughby
Service was OK. Food was terrible. Southern fried chicken was cold and over cooked. Pizza was burnt. Atmosphere was only because who I was
January 2024 by Clive Sewell
Honestly, my hopes weren't high - we hadn't been to a Frankie & Benny's for a decade or more, thinking the world had moved on - however it was my youngest son's choice.The staff were great - a seriously good understanding of the needs of a child with autism. The food was served incredibly speedily, and was surprisingly good.Four mains, four drinks, one garlic bread to share, one fries and one dessert = £90 (including tip).I'd recommend booking to avoid disappointment.Note: the website will offer you 'free garlic bread' if you provide your details. However the limitations (and reason why you don't qualify for free garlic bread) are hidden in the 9,000 word T&C's, which in turn are hidden behind a link in the footer of the email. So don't expect free garlic bread if your reservation is on the same day that you received the email.Parking: As it's next to a football stadium, you may want to check the fixture list before booking.Kid-friendliness: LOTS of children
December 2023 by ALITA ESTEBAN
We are not happy with Ellie and how she was to serve us. We asked her if possible to transfer to the couch. while we were eating she took the plates without permission.
December 2023 by Michael Else
Love the restaurant food was great The only thing I would say is that the background music was a little loud, making it a bit harder to have relaxed conversations with the family but also aware this is personal thing and wouldn't bother everyone and wouldn't stop me going back againParking: Lots of parking which was free as long as you remember to put your registration in at the restaurant entrance I was also reminded to do so by staff upon entry
December 2023 by Hannah Jackson
Very tasty loaded fries and good selection of drinks. Nice atmosphere really cosy and Christmassy and bar staff were friendly.Let down by how rushed the restaurant staff seemed. You'd ask a question and they'd answer and be off running again before you could confirm things, made me feel uncomfortable to ask to add things to order.But would come here again.
December 2023 by Ogunneye Segun
It was a nice cosy place, the food
November 2023 by Sarah Lee
Bit pricey but maybe I'm getting old ? took the daughter and the granddaughters for an impromptu dinner. I was pleasantly surprised by the whole experience. The only problem was the push button door opener for disabilities was not working but my daughter was there so not a problem for me today.Wheelchair accessibility: The heavy entrance door opens outwards and at the time of my visit the push button opener was not working.
November 2023 by Dale Pickstock
Daughter loves it - had the platter and not sure if a one off but the sirloin was insanely good like better than I've had at steak restaurants good??? We had a burger which I thought was dry so the universe has balanced.
October 2023 by Sharon Truby
Placed an order through user eats, we collected, ordered the Arrabbiata pasta, just awful, says its spicy, this wasn't spicy, this is very hot, the menu says it has chilli but it doesn't say its hot, couldn't eat it, my mouth on fire, rang the restaurant and they didn't want to no, had to go without a meal, very disappointed
September 2023 by Ellie Laing
Went for a mates birthday and everything was great. Got served almost immediately and food came out close after, dont think we waited even 15 minutes before everything came out. Waitress was efficient and quick but also kind. Place was really quiet which is not what we expected but honestly really worth it. Was quite expensive but not crazy dear, would definitely recommend going!
August 2023 by Tom Merry
The food is amazing they have made the manu more simple and a great decision, myself and the wife just shared the BBQ platter and it was cooked so well, the steak cooked how I ordered. Would deffo recommend this.Kid-friendliness: They have a paper place mat with puzzles and colouring on and the menu for the kids it very good too.Parking: It's two hours free parking.
August 2023 by Nicola Crosbie
Very disappointed, we were given kids menus but were then told we couldn't order the kids meals for our children aged just turned 13. Never had this at any other Frankie & Benny's. Definitely will not be going back. Service was dreadful. Food was OK. Not surprised so many of the restaurants are closing down.
August 2023 by Jan
None existent atmosphere, waitress with zero personality, food was ok (at best) .I would be surprised if this place is open for much longer.The staff really need switching up as that makes a real difference. Chef also needs to add flavour and work on presentation. Wouldn?t come again to the derby one
August 2023 by Meg Coulter
Absolutely disgusted about our experience yesterday at Frankie & Benny?s Derby, we walked in and asked for 2 tables a table of 6 and a table of 4, the restaurant was freezing cold they had the air con on and we was told that this couldn?t be turned off and was on the lowest setting which I find very hard to believe, we had to go and get jumpers to sit and have dinner in, anyway we ordered our food and drinks it all came and was lovely and we asked for the bill, which me and the other table were both given my friend had already paid her bill, and upon checking mine I noticed that they had added on service charge which stated on the bottom was optional for a party of 10 or more yes there was 10 of us but we wasn?t sat together we was in our own families on 2 separate tables and had 2 separate bills so I questioned this and the server was flustered and didn?t really know what to say and said she would take it off the bill and my friend asked if she could have her service charge taken off also to which the server said yes but said it will take 3-5 working days for it to go back into her account but she agreed as it was £5 something, the server then goes away and comes back with my new receipt for myself and then presents my friend with a full refund receipt of the bill she just paid for, and then presents her with another receipt with the bill again with the service charge taken off, to which my friend said what?s this I didn?t ask you to do this and said she?s already paid for the food why did you refund it all I only said the service charge and then the server said oh we can?t do that you have to pay the bill again to which my friend said I?m not paying again I?m away with my family for a few days I can?t afford to pay this again and the woman storms off shouting to her Co worker that we are refusing to pay the bill, so I shouted not true. We didn?t say that, as she saw the money in my hand to pay mine, then the so called manager comes over threatening to call the police so we tell her to do so we haven?t done anything wrong, baring in mind we have our children with us who have autism and adhd, and are starting to wonder what?s going on and worry, and still sitting there with my money in my hand to pay my bill, she then starts saying why should she have to pay my friends bill out of her own pocket I said no you don?t and neither should she this is your error not hers and still threatening us with calling the police we didn?t back down and said do it we will quite happily wait here, and then she huffs and tells me to pay my bill, snatches the money from me gets my change which yes I definitely took and didn?t not let her keep, and then my sister tells her that she?s left what looks like a mobile on the table just incase she thinks one of us done something with it and she holds up the device and very childishly says it?s not a mobile actually to which I said to her well that?s what it looks like and then proceeded to ask for her name and she said Megan I said are you the manager and she said she is in charge today, So Megan your customer service is absolutely disgusting and you should be totally ashamed of yourself and I hope this review goes to your head office and someone can kindly contact me back, we have been using Frankie & Benny?s for a long time and never have we ever been treated so badly as we have from your restaurant there in Derby
August 2023 by Victoria Swift
No seasoning in pasta very very bland
