January 2024 by jim north
I had a good experience at dreams derby for buying a king size mattress. Rhiannon explained all the different choices after being checked on a mattress that measured me up for the best mattress for me. Very reasonably priced.
January 2024 by Hazel Pople
Excellent service, chantel, treated us with respect & listened to our wishes, we were advised to use the tester bed, that measured the pressure of myself & my husband, individually, then Chantel was able to show us what would be suitable for us. We were very impressed with the choice available & we were able to make a suitable selection. Thank you for the service we were given.
January 2024 by Steve
Ben the sales assistant was extremely helpful and totally professional. His knowledge in choosing the right bed was excellent. After visiting a few bed stores Ben at the Derby store is the best person to see.Thank you.
December 2023 by Clare Hall
Adam was excellent during our visit. Very thorough product knowledge and gave us all the answers to our questions. I would highly recommend the Dreams Derby store!
November 2023 by matt crutchley
made my experience effortless and easy to get the right bed for my condition.
November 2023 by Susan Tawn
We went in to buy a new mattress. It was a very good experience. We booked an appt and a sales person looked after us very well. We had to lay on a special bed that measured size, how you prefer to lie to sleep and other things, and recommended the best mattresses for us. We were able to try the different ones. We came out very satisfied ?ooking forward to receiving our new mattress.
November 2023 by Embering Fire
Super help and advice from Adam a very knowledgeable and professional salesman.. learned loads about what to look for, we bought a new divan and new pillows , headboard and a perfect mattress .
November 2023 by Hannah
Excellent customer service from very knowledgeable staff. Not at all pushy and give both personal views based on their experience of the different beds, along with the text book answers. Would certainly return again.
November 2023 by Jenny Waterall
We were welcomed by a lovely lady called Nina. She was very helpful and very informative.We wanted a Tempur mattress, so Nina introduced us to the sleepmatch to see which one would be suitable for us. We chose our mattress, Nina then explained the advantages of the insurance cover for the mattress, we considered it to be of advantage to us.
October 2023 by Samuel Griffiths
Great service throughout. Thorough and helpful. Happy customers
October 2023 by Szymon Didluch
Amazing help by Nina at the derby store! We couldn?t be any more happier
October 2023 by Ant Potter
Nina was very professional.she wasnt pushy and helped with any questions we had making the experience relaxed and welcoming....very positive
October 2023 by kaylea southall
Had excellent service from Paige, she couldn't do enough for us thank you
September 2023 by Carole Cousins
Thank you Jo for your time and patience yesterday. After explaining what we needed , we ordered a single divan and mattress. Jo did quite a lot of research for us, ensuring the shortest delivery time for our tight schedule. We had time to make our decision on our own. Thanks for the coffee, we were ready for it after a difficult day.
September 2023 by Sarah Jones
I had a great experience buying a bed and mattress. Ben's customer service was truly excellent. He was knowledgeable, listened to my requirements and spent time showing me options in a range of prices. A great example of personalised customer service, i couldn't have asked for anything more.
