Cell Phone Stores in Derby, Derbyshire

“In these days of mediocre customer care how pleased we were to meet Fyza. She coped remarkably well with a pair of slightly crazy boat dwellers and was an example of customer care as it should be.

The atmosphere in the shop generally was one of good light hearted banter and the inter staff relationships were a pleasure to watch. It genuinely seemed everyone cared about customers, the store and each other.

A credit to the manager for making that happen.”

“Had a great experience at the store, was returning an unwanted item for a voucher (within the return period obviously) and staff was wonderful. I was first helped out by a lady who assisted and explained the process of returning.

After the warranty checks she recognised me as I walked into the store and was very helpful explaining everything was okay. After this shed then passed me onto a male colleague of hers who explained the differences of buying online and in-store. There was also someone who I can only assume as new who was also very nice.

Overall the store was very welcoming and staff were very polite!”

“Have bought a few laptops online but all had faults and had to return in-store. The staff are always so lovely and helpful. Wouldnt hesitate to use CEX again because of the impeccable service.”

“Hi I just wanted to leave a review on the customer service I received today. A guy called Johnny who helped me a lot and gave me an insight on my rights as a customer. Amazing service.”

“I was having trouble setting up my wi fi. I called customer services and got through to Enimesh who was so helpful and patient. Talked me through all the steps and waited on the line with me whilst everything was setting up. 10/10 customer care and now the broadband is working perfectly!”