January 2024 by Carol Bodden
Visited Derby yesterday with my granddaughter to spend her Xmas money. She wanted to buy her baby brother a build a bear.The whole process was new to me but a lovely experience, staff were so friendly and engaging.Unfortunately the new born " Albie " had a slight accident (salted caramel milkshake fell into his bag) !!We returned to the shop to see if we could get a new carrier bag as it was a present. Claire ( I think ) was absolutely brilliant, went above and beyond, we left with a new bag, certificate and one happy granddaughter. Thank you ?
October 2023 by Reading, vlogs and reviews with Lacey and liam
I'd give this 5 because we ordered 1 mushroom shirt and got 3
October 2023 by Astr?da Kasparovi?a
Toys for children.
September 2023 by Natasha Fisher
Absolutely wonderful staff, they are always friendly and engaging. Today ALL systems were down but they were still lovely, they even managed to sort out us using vouchers (4 of them as it was a birthday trip) with no till or Internet.
September 2023 by Emma Groom
Can get busy but a fun place to bring kids. Staff are very friendly and enthused to help out.
August 2023 by annmarie sharpe
Excellent and were very encouraging with my daughter who doesn?t do well with strangers
July 2023 by Juliana Idogho
A nice place to spoil yourself or the little ones. Also, u can customise your gifts there
June 2023 by Jo
Had a party for my daughter's 7th birthday here on Saturday. Holly was absolutely brilliant with our group, a real credit to your store. The girls loved the party, from the games, to choosing an outfit, to the heart ceremony etc and it's so lovely that they all got a full size bear to take home..we took them to KFC afterwards for lunch which worked really well. All in all, a great time, I can see us having another party here soon for my other daughters birthday!
June 2023 by Louisa
Claire and Louise (Princess) are fabulous. I absolutely adored my first time building a bear. The excitement from Claire is amazing and definitely shows passion for what these lovely people do. Thank you so much the both of you, Pebble is gonna see great things with me! ??
March 2023 by Fran Shaw
Came in to buy an outfit but decided to buy a different bear instead, it was the last one they had so I was so happy. I am 25 with really bad social anxiety so I was terrified about having to stuff my bear but Amit was amazing, he kept me talking and asking me questions the whole way through, we spoke about so many subjects which kept me distracted and he kept my partner involved in the conversation aswell, he offered everything in terms of scents and sounds and stayed professional but relaxed the whole way through. My bear is perfection but that customer service was above and beyond so thank you Amit!
March 2023 by Dr E Drake
Brilliant experience taking the grandchildren here during the school holidays. Staff were very helpful despite it being very busy.
February 2023 by Molly Rose (SparklingMoota)
Had an amazing experiance at build a bear workshop shop, even at 23 years old.Brought a pokemon plush and was assisted by a man named Amit. He was very helped and attentive whilst he stuffed my plush. Remember ing things I said about me and my boyfriend and incorporated them whilst rubbing the heart of the plush.Excellent customer service and I had a great experiance making my plush.Highlight of my night.Amit helped me get the right squishyness and kindly added more stuffing in when I wanted him firmer. Perfect plush!
February 2023 by Christi Green
Friendly staff were amazing and helpful however its a very small shop and somewhat hard to navigate
January 2023 by Emma Hill
Went in for the birthday bear for my daughter. Didn't feel rushed or pressured in anyway and the staff member we had guiding us through the process was really friendly and kind.
December 2022 by Andrea Walpole
The staff are always very friendly and helpful and the guy helping me stuffed my best with extra stuffing until my bear was the way I like them. Can't stand a soft Teddy, I need a brick like one ?
