November 2023 by Tim Williams
Closing at 3pm is silly. Other banks in Derby open later - Lloyds TSB was busy at 3.20 pm, Nat West also closes later. I would have used the App to pay in, but the amount was too large. Also Barclays has withdrawn my free temporary overdraft despite meeting their income requirements.
August 2023 by Khaoula Mazari
How can they open on weekdays from 9 to 3 only, as well they don't open on a weekend, for people who works everyday, should they book a holiday just to visit you ridiculous
June 2023 by Richard Lince
An example why AI and the loss of customer services will not work and new generation of banks wise to Barclays failing will work. Well done Barclays board of directors.
April 2023 by Vytautas Gustainis
A big thank you to Adam at the Derby branch for helping my and my wife.Adam was really helpful and patience.Thank you Adam.
March 2023 by Patrick McManamon
Poor poor
January 2023 by Leigh Woodings
Wanted a simple few minutes task to sort and they said nearest appointment is in 2 months time. What a pointless branch
November 2022 by Chatwadee Peat
Absolutely nice service. I been to open new account to Barclays even my English not 100% ? staff (Indian women) polite to explain all details to me. Thankyou so much ?
October 2022 by Hamzah Khan
Went in to simply deposit some cash and cheques over the counter as I was unable to using the machines - clueless staff simply told me the counter was unavailable - would give 0 stars if I could.Update: My card had a defect on it which is why the machines didn't work - it took going to a London branch because nobody at the Derby branch even thought to say more than "Counter unavailable"!!!!!
October 2022 by Preeti Lalli
staff are never there when i go in. wait for ages before a rude member of staff acknowledges me hmm
September 2022 by Mirjana Vukajlovic
We have lost all our branches of Barclays in Ripley heanor alfreton Eastwood Ilkeston I been banking for 33 years with them my nearest one is derby or Mansfield they are 14 miles away.i will have move very soon somewhere nearby the branches useful to me I now the staff on the tills we have most of service due to internet banking I hate very much
August 2022 by Jacqueline Hutsby
An utter joke. Touchscreen machines that you need to tap dance on to get any response. A welcoming sign to tell you that there are 5 assistants on duty , but you will probably have to wait 35 minutes for anybody to acknowledge that you are there. We pay for a service. This is a farce. A large space on a main shopping street in Derby that delivers a really bad service. I'm glad I don't bank with Barclay's.
September 2021 by Danny G
Staff sometimes need to consider their attitude, had a couple of grumpy ones and there was a time I had been in to see what was happening with a check that hadn't cleared ( that I was told it would have done days ago by staff)... To be told "we need to be careful when giving you our money" all due respect you give me nothing... I trust Barclays to look after MY money, she could do with being told the concept of what a bank is really. Other than that not a bad branch.
July 2021 by Seher Priya Raja
I think it?s ridiculous that Barclays are not open on a weekend in a City! Like most people I work weekdays 9-5 and I don?t come to the Bank often, but when I need it, it would be nice if it was open. If you need to reduce hours due to the Pandemic, then at least consider closing one day during the week for a Saturday! In this day and age I shouldn?t have to travel to the next town just to put a cheque in, nor should I have to book a half day annual leave just to come to the BANK! There are other banks open on a Saturday, so if after the 21st June there?s no change in hours, I?ll consider moving to a bank that is open on a Saturday!
July 2021 by Road Readiez
Staff sometimes need to consider their attitude, had a couple of grumpy ones and there was a time I had been in to see what was happening with a check that hadn't cleared ( that I was told it would have done days ago by staff)... To be told "we need to be careful when giving you our money" all due respect you give me nothing... I trust Barclays to look after MY money, she could do with being told the concept of what a bank is really. Other than that not a bad branch.
July 2021 by Keep it PG
I went there so they could book me a appointment to renew my mortgage the lady in the counter told me to go online and do it on my own , so I think to me self what is the point of having the bank open if it seems like nobody wants to do anything anymore just shut the bank and put the staff on unemployment benefits
