March 2024 by Ahmed Chowdhury
Visited the store on Saturday advising me all of the frames and sunglasses can be found in any branch, visited a city closer to me but misinformed as they are seperate franchises not having the same stock. Disappointment as I was looking forward to purchasing 2/3 pairs. Now had to order all different pairs. Thank you for the recommendations please learn how to provide the right advise moving forwards
March 2024 by Lisa Heselwood
Very thorough eye test, unfortunately I did not get the name of the Opthalmologist but my appointment was on Thursday 21st March at 10.45am. He gave me so much more information about an eye condition that I have then the Dr at the hospital has.I was served by Callum for my frames and he was brilliant at knowing exactly what I wanted, making the process quick and easy.
February 2024 by Róisín
My first time visiting vision express for an eye test. During the test it was evident that my left eye was worse than my right eye, yet when the test was done both my eyes had the same prescription. I then realised when I got home that my prescription had apparently improved from my previous one, but nobody in-store had said anything to that effect, the optometrist just said I?d stayed ?about the same?. I rang the store today for some clarification as I?d like to order some glasses, and the person on the phone was hostile and rude. As this was my first eye test with the store she said that she couldn?t see if my eye sight had improved, well yesterday two members of staff said my vision ?had stayed about the same?, they must have gotten that information from somewhere? Probably when they took my own glasses?She wouldn?t offer any help or resolution, told me ?surely it?s a good thing if your vision has improved??, and said I was ?welcome? to return to the store to pick some glasses! ?
October 2023 by Lisa Wheeldon
Absoloutley brilliant polite and kind staff. Really helpful and a lovely optometrist who was pleasant and chatty. Fantastic staff.
September 2023 by TC
Amazing service, they went over and above to get me an eye test and emergency pair of glasses when I lost them on holiday - not sure what I would have done without them! Very friendly and helpful, plus they assisted me with getting something in my budget. Would definitely recommend and very grateful!
September 2023 by Dave Richards
Everything was carried out very professional and little to no waiting ..Only neg I have is not being provided with any paperwork/test results of my MECS service
August 2023 by Stuart Twigg (Stu)
The staff were very polite, and understanding to any questions i had.
August 2023 by Carol hill Hill
Caring, informative, was put at ease Thank you
July 2023 by Roger Watts
Staff very friendly and helpful and my consultant, Claire, was, as always, expert and concerned to give the best possible solution to my sight issues.
June 2023 by Katie Birch
Brilliant caring service from start to finish. Called in on the off chance of being seen due to an issue with my eye. The gentleman who answered was very helpful and told me to make my way over. He completed some information with me and I was sat no more than five minutes before I was called in. They took photos of my eye and then I was seen by Craig Farquhar, who looked at my eye under a microscope, using different methods to check everything. Craig then gave me some great advice and recommendations to help with the issue. He was so friendly and knowledgeable, making me feel so relaxed at all times. He advised I take a full eye test when the issue has been resolved. Due to the fantastic service I will use Visions Express for all future eye care services. Thank you Craig and team (who where also really friendly and helpful) for everything.
June 2023 by Joseph Miller
Very good and professional fantastic experience well done
June 2023 by ANDREW WARD
Excellent service, would highly recommend
May 2023 by Motogp Lover
I was accidentally scratched in the eye by my dog. This site in Chesterfield (Tescos) fitted me in first thing the next morning, saw me for free and gave me a private prescription for some drops just in case I got an infection, as it was ten days before my surgery.The check up was thorough and timely. I would highly recommend.Prescription collected from my doctors chemist and back home in an hour! Yay
March 2023 by Gary Best
Staff were great, got me booked in early due to some issues I had with my eye.I don?t think the optician really believed I had issues as despite diluting my eye, nothing could be found, new prescription provided but nothing to indicate why i had such blurred vision.Also calling this store is a nightmare.Decided on a second opinion, new optician noticed immediately the issue and now referred me to the eye hospital.I Just think when it comes to sight, the optician should have considered what I was saying beyond just assuming it was ?floaters?.
December 2022 by Sally Pearce
Really friendly and patient. Very professional. When choosing the glasses the staff were reassuring and really listened.
