January 2024 by Callum Phoenix
Visited today (02/01/24) to return something and was met by rude and arrogant staff who need a course in basic customer service. The assistant, Angela, simply barked their returns policy at me and had a very bad attitude and was arrogant throughout the whole conversation. Clearly in the wrong job. All over a pair of shorts! Assistant 'Manager', Adam, equally unhelpful. Had similar experiences in this store previously. The stock also seems to be cheap tat too compared to stock in their other stores. Their other stores generally offer better service but on the whole all brands under the Frasers group leave a lot to be desired in terms of service, particularly refunds and exchanges, but then again no surprise really when you consider their exec team and owner. Last time I'll use the place, plenty of other alternatives with better (and more intelligent) staff. Complaint logged with their HQ, not that I expect any meaningful reply from these cowboys.
December 2023 by Chris Brooks
Very quiet when I went early. Not many staff. But I was sorted quickly.
December 2023 by John Chambers
Never opens on time
August 2023 by Ann Jackson
I went in today .... day before lionesses cup final to ask if they had anything left the guy answered he'd never heard of that team I was taken back considering it's one of there own leading the team out tomorrow. Might be an idea if your staff were up to speed with footie today or even interested in sport at all. Disappointed ?
June 2023 by Dean Vickers
Good size shop, we use the Game concession inside. Bit of a gold mine as downstairs is the department store too
July 2022 by Myles pincott
it was really nice
July 2022 by Chris Thomas
Friendly staff
December 2021 by Shaun S
Great service, Adam was very helpful, got Two pairs of running trainers, great value.
December 2021 by Anthony Backhouse
Great shop for all your sporting needs.
November 2021 by Lyle McCreadie
All good...just didn't have size/product I wanted.....but sorted anyway?Simple and good service
July 2021 by Marion Veevers
Nice clean and safe environment. Lots of great offers
July 2021 by Tony Ofarrell
Rubbish. Expected us to queue while nobody inside.Never again
July 2021 by Marian Lord
Staff all good. Prices all good. Goods all good
July 2021 by Miss Rachel Rory Booth
Not busy polite staff
July 2021 by Tony Morton
Got what I wanted at a price I wanted to pay
