March 2024 by Jeanette Cotterill
Lewis was very friendly and helpful, I went to the Chesterfield branch to choose a sofa and chair with my Mum. He found just what she needed to suit her height and overall comfort.
March 2024 by Coco Chanel
We visited the Chesterfield store on Sunday 25th Feb 24 . We were given excellent service. The lady who helped us was great. Very professional and experienced. Excellent advice and I am looking forward to my carpet arriving. Many Thanks
February 2024 by gerry piggott
We only went in for a look, and came away buying a new sofa and 2 chairs.Lewis and Andy were excellentAnd the coffee and biscuits were great it was a pleasure to shop with them.
February 2024 by Kimberley Mallen
Visited the Chesterfield Store in December 2023 to purchase a footstool. The salesman Martin told us we could have free delivery to the store and collect ourselves, and we agreed. The estimated date was the 19th January, by the 23rd January we had heard nothing, so I called the helpline only to be told due to security they could only speak to my partner as it was his name on the order (despite my payment card being used?)My partner then called and was told we had to arrange delivery to the store ourselves (Martin did not tell us we had to do this), so this was organised for 5th February.We then kept receiving text messages saying the delivery would take place at our home address rather than the store. As no one would be home, we kept having to call to rearrange the delivery back to store after being told nobody had communicated with the warehouse. We had to call in total 5-6 times just to try and arrange delivery to the store.On the last time, we left it and my partner took a day off work to wait at home for the delivery and it was delivered Mid February.During all of this, we were not contacted ONCE by SCS and the aftersales has been extremely poor. I emailed my complaint, and their response was basically ?oops sorry? ? very poor customer service.I will say the two men who made the delivery to our home were very friendly and polite.
February 2024 by Sandra Wilson-Hunt
Friendly staff who leave you alone to look around the store. Great selection. Fair priced.The carpet was ordered and fitted in reasonable time. (1 month) Sofas arriving late march. (3 months).
February 2024 by Andrew Lines
Geart service and good personal assistance from a good salesman called Lewis he was very helpful and polite well done for your service thank you Sharon @andy
February 2024 by Andrew Wildgoose
Painless process, no pressure selling and pleasant knowledgeable staff, well done.
February 2024 by Aaa aaa
Dreadful. I would recommend you go somewhere else. Anywhere else. Maybe even just sit on the floorboards. Do not buy anything from these gangsters.
December 2023 by Matt Eyre
DO NOT BUY, Go to DFS.. Don't get the extended warranty. Not worth anything. If you try to claim they decline in. Even tho in black and white it states its covered.It's a CON. The stitching has come out of both our sofas and one sofa has broken in the middle . Very very poor aftercare, they don't even come out to inspect, just look at a photo and say No not covered.I won't use them again
December 2023 by Lewis Henshaw
Awful management at ScS chesterfield, I explained that we had no budget and have ample room to even have multiple sofas from ScS where their manager proceeded to first say how the sofa WE picked was not right and that there was no point due to delivery but was very happy to only advise the most expensive sofa which I wouldn?t mind if he didn?t say directly that we didn?t know what we were on about and that he had ?over 12 years experience?, well done for your experience you have now lost out on 8 grand and commission to the lovely team at DFSBy the sounds of it you guys can?t even deliver the sofas that are ordered
November 2023 by Kathryn Casterton
Some lovely sofas . Staff very helpful .Bought a new sofa which should be with me mid December.
November 2023 by David Slater
1st time I've been anywhere and not been hastled the minute you walk in,was a good half hour or so trying out sofas before anyone asked if we needed any helpwe dealt with a lovely lady called Claire who was so helpful and gave us a great deal,she even asked and was concerned how my mum was who had been in the weekend the floods were on and who also had a great deal withmany thanks
July 2023 by Eboni Dabbs
Absolutely awful store. Arranged with them to have our sofa delivered on a set date and they made promises that it would be around that date and no later. Now coming at me and my partner with excuses such as ?it?s the end of our financial year so we can?t deliver until the middle of august?. With a company that large end of year accounting should not impact your customers. All staff at the Chesterfield branch jumped on you as soon as you entered the store, were extremely quick to take your money and then wash their hands with you as soon as they have their commission. If you appreciate your time and money avoid this store and go elsewhere. If I?d have known there would be this much stress, I would never have bought the suite in the first place. Also on each review they send you an email but it?s a load of rubbish and going round in circles, customer service absolutely awful all round.
June 2023 by Paul (Clayman)
An update to my review:- still waiting for a reply from SCS about the problem with our suit? how long does it take? Their reply below was a joke (wrong department?) it turns out the sales person is still waiting for a reply as well, what chance does Mr Jo blogs have when their own staff can't get throughThey have some great suites, with some good savings. The staff are very helpful and knowledgeable and I would happily give them 5 stars. BUT the Customer service department has to be the worst I have dealt with in 40 years of buying sofas??. We had a problem rang the customer service number and was left waiting for over 1/2 an hour eventually a message came ?we are extremely busy and if you would like to save your place will will ring you back?. Over Two weeks later and I am still waiting, it turns out even the staff in the shop don?t have a direct line and have to sit waiting to get through!The morel of this is if you get a suite with no problems this is a brill place to buy, but if you need customer service help forget it!
June 2023 by Charlie Bull
Just not on despicable behaviour coming from this establishment, not gonna have it one star review BAM
