March 2023 by James Hirchfield
Diabolical service. I needed to withdraw more than my card limit in cash and waited and waited and waited and waited until in the end I had to leave as my parking ticket was running out. Terrible
January 2022 by Sammie sammie
Clean tidy just need more machines cash and paying in ones or a counter service at weekend would help
December 2021 by dale brooks
Dealt with Jack Holmes regarding a mortgage, great guy, really pleasant experience!
November 2021 by Sarah Smith
Very poor experience today at Nat West in Chesterfield. The bank business my father needed to do was complicated and I understand the man helping us was probably getting a little overwhelmed and confused but he did not manage this well at all. He became very flustered and rude telling us all to 'take a chill pill' - and no I'm not joking! He was the one who needed to calm down and be professional. Very unprofessional and as a result we will be changing banks.
July 2021 by Shaba Rankz
This branch has today told one of our customers that they think we are a dodgy business and tried putting her off purchasing something from the company I work for. Very very unprofessional when we bank with natwest and we actually sent the customer there in the first place to do the transaction. The bank ended up calling the police for some reason and the police have apologised for wasting our time. Will be writing to natwest head office and complaints team for this slander and defamation. A member of staff from natwest went on their personal phone and showed the customer a review from a business 70 miles away from us telling the customer we are a dodgy business. Cutsomer has since seen through their lies and completed the purchase with us thankfully. She also said she will be making a complaint against the bank for giving this wrong information.
July 2021 by Karen David
Since lockdown I have only been into the bank a couple of times. Chesterfield experience was easy and great. Literally in the queue for 10 minutes and someone had been and sorted out what I needed doing. Great service thanks. Always friendly and helpful staff.
May 2019 by Craig Eyre
Absolutely stupid, closed all little banks in clay cross, Staveley, get to Chesterfield branch 22 people stood in que in front of me and one till open on a Saturday afternoon absolutely shocking
May 2019 by Matt Grant
Slow, understaffed & most of the staff are trainees and donâ??t know their jobs
January 2019 by Shaun D Ledger
Utterly ridiculous customer service - Been waiting 2 weeks for something unknown to unlock my card - went the entire Christmas period of 2018 having no banking ability, i work 9-5 like everyone and been told i HAVE to go into branch despite me knowing all my details and pin number.
January 2019 by Geanina Cotovanu
Customer service at Chesterfield Branch doesn't even deserve half a star. Thank you Natwest for prooving me once more why I bank with Barclays!!
November 2018 by Barbara Bull
Called to hand in a card I found had a pushchair & 4yr old walking broken lift & engaged tone on phone in branch just gets worse in here
October 2018 by Graham Stewart
Have to wait far to long in queue sometimes only one cashier.
September 2018 by Longshanks
What a waste of money
July 2018 by Paul Elwell
What a waste of money
June 2017 by Lucy
Great staff good bank
