August 2025 by Jayne Lowe
Called in the Chesterfield branch this morning (8/8/25) and had a meeting with HARRY, and we just wanted to say what an absolute pleasure it was, his knowledge and advice along with his friendly personality were much appreciated, Many Thanks.
December 2024 by Emily L
Very helpful and patient staffs.
September 2024 by Kaci McDermott
Went in today just for a recent bank statement and ended up having to wait an hour in a waiting room with my crying 1 year old and I am pregnant. Made to feel like rubbish by other customers to who began moving away from me or full on staring at me as my toddler cried as an hour is a long time for such a young child to sit still for! Felt like the only reason I was seen in the end was because on one wanted to continue to hear my child crying to go home. This was a horrible experience! When I asked why I couldn?t have gotten a bank statement from the front desk, I was told that it causes to much of a big line and they get bad reviews! It takes 5 mins to do! And there was no one behind me either! If it was me I?d of preferred a bad review over queueing rather than this. Will not be coming back here anytime soon!!
September 2024 by Pete E.
Depressing experience this morning. I simply needed to show the original copy of a death certificate to a member of staff, as requested by the Nationwide bereavement team. Unfortunately the two staff at the Chesterfield branch insisted that the only person who could deal with this was a man working in a back office. They didn't know when he would be available but invited me to sit and wait. After 10 minutes I asked why they couldn't deal with this themselves. No reply other than 'go downstairs and wait'.
I gave up, went home, called the bereavement team and spoke to a really helpful chap called Richard. He worked out a way to sort the problem over the phone. The difference between his 'can-do' attitude and the learned helplessness of the two staff at the Chesterfield branch could not have been more pronounced.
August 2024 by Jane Bond
Quick over counter transaction without a wait in a long queue
February 2024 by Roy Bradshaw
Very helpful staff. But can be queue and long wait.
January 2024 by Frank Swain
Quick, polite, and friendly.
December 2023 by Kevin Boden
Great customer service from Ellen she helped me with transfering my Bond that had matured
October 2023 by David Harper-Jones
Nationwide cash machines/ATMs will accept deposits, which is very convenient when they're closed. But, for people who have a cheque but don't have a deposit slip, the on-screen instructions don't tell you what you should write on the back of the cheque. It's also rather anxiety-inducing that it gives you an envelope and the beeps madly until you put your cash/cheques in it, seal it, and reinsert it into the machine.
October 2023 by Pete Lythe
Most helpful in this instance.
August 2023 by Martin
Called in today for some savings advice and waited about 30 mins. We were greeted by a nice young lady called Mia, who told us all the different saving options and rates available, which helped us to make an informed decision. Having the banking APP on our phones, Mia kindly showed us how to set them up. What a nice friendly young lady. Excellent customer service.
April 2023 by David Kelly
Never had problem here admittedly there is big queues on Saturdays but the lasses are always helpful and pleasant
March 2023 by Karen Taylor
A long wait. Once served cashier friendly and efficient
February 2023 by elizabeth olivent
I visited the branch last Friday, 3rd February about a query on my account. The lady I saw (sorry forgot her name) was so friendly and helpful even helping me to understand online banking better. A credit to your team. A wonderful person.
February 2022 by Ross Green
Staff are always friendly and ready to help when ever needed. Do be careful when you visit as the Bank can be quite busy sometimes.
