June 2023 by Crista Ward
Super friendly staff who are happy to help
May 2023 by Jacky Rawlin
Wasn?t sure how the bank would operate with the new system, but can?t recommend the staff highly enough. Josh was super efficient. Hope we don?t lose this excellent way of interacting with HSBC
May 2023 by Tracy
Dealt sensitively and efficiently with my deceased mum?s estate. Knowledgeable and professional staff.
April 2023 by Sarah Howard
Alison was very helpful
October 2022 by Simon Hall
Since the loss of counter service the branch is poor. One paying in machine for cash, which is often out of order and no option for coins. Although you can pay in cash at post offices this is little compensation as their counter service is even worse.
August 2022 by Anne F
I went there without an appointment and with a lot of topics to sort out (name change, email address change, address change, forgotten pin and password) and was seen to right away and everything sorted. Excellent service, many thanks to Josh!
May 2022 by Lou Bee
Paying in machine never working, it?s a joke.
March 2022 by Stephanie Lownsbrough
I visited HSBC Chesterfield today as I needed help with a bank transfer - they were very friendly and helpful - Marlene made it possible for Josh to come and talk me through the transfer and nothing was too much trouble - 10 out of 10 - thank you !
March 2022 by Ian. Sellars
Joke.bad enough you must travel 10 miles and pay to park then get inept staff that can't help .won't be back
December 2021 by hoang dao
one of the staff there was very rude to us because they are asian. she said she was talking to them and then she left without saying anything. Very bad customer service
July 2021 by Denise Holmes
HSBC. The worst on line bank .will be changing banks this week .
July 2021 by Lucy Barns
I went in to withdraw money as I was taking out more than my daily amount.There was a large queue of people and others using the self service machines.The assistant at the door would not let me enter until I told her how much money I was withdrawing. I told her that I didn't want everyone to hear that as it's not great security but she stated "it's fine, I'm not letting you join the line until you tell me".Everyone in the queue was looking at me.Security should be at the forefront surely?
September 2020 by Mike Naylor
Let's face it, nobody really likes banks. I mostly bank online so have only been in this branch on the odd occasion.The staff were friendly and tried to help but I feel, like most places, their hands are tied on a lot of things by head office.
September 2020 by Chris Brooks
The branch has some very very old machines that do not accept all cheques. Have to go to another bank to pay cheques in and then transfer the money or wait for ages to pay in one cheque. Been going to other banks for over 10 years. Okay with sub £500 cheques as I can photograph those to pay in.
July 2020 by S.Ali
The worst bank in Chesterfield every time no matter when I am here I am waiting at least an hour to make a simple transfer. Little staff available to help but many upstairs doing nothing. Very unorganised bank I now travel to Sheffield to go to HSBC because this one is so bad.
