January 2024 by Janet Saxby
Had to visit the Chesterfield branch today, 11. 1. 24. Not impressed with the new design. Counter area looks like a kids play area with a white picket fence. No privacy at all when speaking or counting money. It must have cost a fortune. They should have left it as it was and used the money on keeping sending out monthly statements .
January 2024 by Mary Walkman
Saw Marilyn today as she was in the mansfield branch due to a power cut in the chesterfield branch I wanted to swap my account to a better one. She was so helpful and kind and discussed everything with me. She sorted my account out and I was so pleased with her being so understanding and nothing was too much trouble! Thank you Marilyn xx
December 2023 by Heather Wass
Called in today to withdraw money from an account I only have a book for, I cannot withdraw my money because the book wasn't signed when my parents set it up for me over 30 years ago!! Lady on greeting was very kind but the lady behind the counter was incredibly rude and should not be working with the public. I will be making a formal complaint and making an appointment to close all accounts I have with Halifax!
October 2023 by Alex Lord
The lady was telling stories with her friend, I don't know if it was a place to work or a place to see a friend
July 2023 by Debra Ryan
Halifax online services, telephone system are absolutely shocking. I have been trying to renew an account on line fir over a week and keep getting we are having technical issues. Trying to telephone is an even worse and frustrating experience. Shocking!!!
June 2023 by Lawrence Becker
Under staffed and slow.
April 2023 by Melaine Mills
Absolutely terrible and all I want to do is make an appointment for my son . I have been ringing for 2 days with no luck as it sends me to an automated message . Grrr Not good get your act together Halifax .
April 2023 by Gina Anne
I know someone that has had a large amount of money gone from their account & the bank haven't done anything to investigate this, it is absolutely appalling!
April 2023 by Frances
I know someone that has had a large amount of money gone from their account & the bank haven't done anything to investigate this, it is absolutely appalling!
February 2023 by Andy Knowles
Saw Donna today about closing my account and transfering it to another bank. She was very pleasant to talk to and sorted everything so quickly and efficiently i can't praise her enough.
January 2023 by Jemma Vaughan
So slow! They?ve had a re vamp recently but now have less machines than before. Only wanted to pay money in and only 1 machine now and it was broke. Only 1 person on desk.
December 2022 by shaun athey
Paying in machine wasn't working again even after refurbishment
May 2022 by Alex McEvity
Went to the Knifesmithgate branch today for advices on a potential fraud & was seen by Laura who was absolutely lovely and amazing as she has taken the time to ask me questions and learning about everything pertaining to the issues I've had.She made phone calls for me & used her expertise to ensure that everything was sorted and covered. Couldn't have had any more of a fantastic service from Laura, thank you!
May 2022 by David Scully
Ann Wilson/ Petrillo is an absolute Credit to your Business. Was my advisor for my mortgage and was helpful from start to finish, very reassuring and great advise. Brilliant
February 2022 by Amy Hughes-Dennis
Had an appointment today to sort a joint account, staff couldn?t have been more helpful, all very friendly, we were really impressed!
