June 2025 by Mark Faulkner
Bank short of staff so couldn't deal with complex issue we had at the time.
The blonde lady on reception weren't so bad.
April 2025 by Julie Hilton
I called in to potentially open at least one new account. I had researched these online and just wanted to ask a couple of quick questions, only to be told that I would have to make an appointment for the following week as the lady who deals with it is on holiday....and I could look online.
No attempt was made to ascertain what my queries were. Also, was there no one else working at the branch who could have, at least made me feel welcome?
February 2025 by Lawrence Moran
The lady who served me was extremely helpful and friendly. She offered me an appointment but I felt she dealt with my issue completely.
Thank you!
May 2024 by Simon Redding
The coop bank is a great institution and the branch staff are nice, but I can no longer get in to see them as the opening hours have shortened and removed Saturday morning. Is this a managed decline to try to claim that our bank branch isn't needed. We do need it - we just can't get in easily 9-4 mon-fri, so we need Saturday morning opening to come back.
August 2023 by joanne botham
Sad to write this as usually have had good Customer Service for years with you but today i was left disgusted and let down as a long term customer of yours.Today the Counter Asistant was speaking far to loud for a professional bank establishment asking to many personal questions infront of another Customer that i found unprofessional in an open environment for all to hear which is totally unacceptable.Not all customers like disgussing their private life in public and just want a professional service .What happened to preventing fraud also when this lady is having loud conversations asking questions that did not even relate to her role at all, i dont know this person at all so why is she asking so many personal questions that dont relate to her role .It is not good enough when i wrang to complain that another of her colleagues said oh we will turn her microphone lower totally dismissing my point that she shouldnt be asking customers none relatable questions to her role .You even send fraud warnings out not to give anyone details yet this member of staff was far to personal over stepping the mark.I found her to be overly nosey and probing thinking its none of her business !! i felt like saying with the amout of questions she fired at me, i found it overwhelming and very unprofessional indeed and overstepping her role as she represented the bank unprofessionally not giving me any confidence to continue my loyality with you or approach you in the bank itself ever again.There is a massive difference between engaging with a customer building a professional relationship than being to overly personal and nosey making the customer think god how unprofessional and get me out of here fast , i came in to bank not share my personal life story with a radom person i dont even know giving out private details i came in for a professional service thats not alot to ask .There is a massive difference between being professional and approachable that being rude thats how i felt she was towards me .She made the bank seem more like i was being served by a fast food outlet worker on their first day with no confidentiality training , more than a Reputatable Professional Banking Service that should have set standards of practices to adhere too..The transaction i felt went on longer than needed as this counter assistant was not accepting no as an answer that i wasnt interested in something she offered .Dont like pushy people and it made me feel uncomfortable as a customer feeling rail roaded into changing my mind .I know its part of this persons role to push what the bank offers but come on respect to a customer cost nothing as without customer there will be no bank ! The bank needs to be more diverse as there is so many different type of people walk through your door and pushy tactics isnt right to use on everyone .
July 2023 by Russell Watts
Good bank
April 2023 by David Johnson
I want to spend my money with out a controlling and dictatorship of a bank
January 2023 by wuo g
Horrible blonde woman on reception looks like she?s been chewing a wasp. Not helpful at all disgusting attitude.
October 2022 by Anthony Stainsby
Friendly and very helpful.
May 2022 by Barry Woolley
very efficient and friendly service. 10/10
November 2021 by Lost Pineapple
Been with Co op bank for 14 years, lack of branches is annoying but you can pay into account at any post office, this is a pleasant little branch with friendly staff
July 2021 by Paul Illingworth
Nice staff , but rubbish opening hours for people that work full time as they?ve cut it way down , can?t even pop in Saturday mornings if needs be now. Not everything can be done online! Even if one day a week open later or at Saturday morning like before!
July 2021 by EightyOnePercentCharged
not good
January 2021 by El Mar
not good
September 2020 by melvyn strong
This bank closes at 2.oopm what a joke
