January 2023 by Penny Took
Always helpful
September 2022 by Babz Hayward
Some of the staff look down on you so I if I need to withdraw money I always go to post office opposite side to this bank
May 2022 by Barbara Hayward
Some of the staff look down on you so I if I need to withdraw money I always go to post office opposite side to this bank
February 2022 by Tom Eggleston
Staff were prompt and courteous to help with my issue. Ian was lovely to deal with. Very friendly and helpful
November 2020 by Didi Nip
This branch has been amazing with helping my mother during these covid times. She's on her own and is old school, fear of the modern online life etc. Everyone here is so helpful with her, especially Ian, they even rang her to check if she was doing ok after not seeing her for a period of time. You are all much appreciated, many thanks.
October 2020 by Edwin Lowe
Not very helpful i understand we are in trying times but i had to come out of self isolation and travel 10 miles to try and sort out yet another mess with my account coursed by buxton halifax i was given a phone number with only an automated message then it just cut me off i'm not very happy.
October 2020 by Michael Dranfield
Ruined my glowing credit rating so defiantly not recommended ,also one of the staff was ignorant and tried to tell me paying my bills was not a priority in branch and I should consider on line banking .A zero star would be more appropriate but there isn't one.
October 2020 by shaun johnson
Lovely, friendly people
October 2020 by Amanda Richardson
Very good with me
May 2018 by The Charles Lloyd
Giving it a four as with all High Street Banks the person is being replaced with a computer more & more. Never the less in true Buxton Style, the staff they have left are great. You have a counter to pay in cash or bills. A person to greet you and direct you to the machine that will help and it is quite roomy inside. Wheelchair accessible & friendly and an ATM when the branch is closed. Situated not far from the main hub of Spring Gardens. A well supported branch so hopefully won't close like many of the High Street Banks Have
April 2018 by Stella Ridgway
We went in to sort our bank accounts out - the staff were brilliant - better than Stockport, as they seemed to have more time for you
March 2018 by John Robertson
The customer service is good most staff hepful . You have main counter and small one . Speed of service depends on how busy it is . Few issues with manager . Also few complaints by several people .Customer service could be much better . Compared with Stockport or Manchester not up to same standard of service.
September 2017 by davesmum2 .
Most difficult to deal with. There are never any convenient appointments available. I had to travel to Stockport to register my LPOA as Buxton would not give me an appointment in the 2 weeks that I was there. Today I called to bring in a death certificate and they did not answer their phone, the call was picked up in Scotland and the earliest appointment I can get is in 10 days! This bank is not customer friendly at all!
August 2017 by davesmum2
Most difficult to deal with. There are never any convenient appointments available. I had to travel to Stockport to register my LPOA as Buxton would not give me an appointment in the 2 weeks that I was there. Today I called to bring in a death certificate and they did not answer their phone, the call was picked up in Scotland and the earliest appointment I can get is in 10 days! This bank is not customer friendly at all!
July 2017 by JD Wood
The customer service in this bank was absolutely appalling!I called in today to deposit a amount of cash. There was no other customers in the bank, i walked up to the counter to a lady sat doing nothing. She asked "what i was in the bank to do", i said "hello i would like to deposit cash in to my card account". I was told "only people depositing £1000 or more get customer service and was told to go and deposit my cash at a machine".I can understand that if the branch is busy then yes use all options but this lady was doing nothing and her manner was very abrupt.I will not be using that branch again.
