October 2022 by Emma Fitzgerald
Completely rubbish. I wanted to open a joint account because the online method kept rejecting my application because I hold an Irish passport. I was reassured over the phone that a face to face customer representative in branch would be able to help me open a joint account. I attended in branch at Bakewell yesterday only to be told they would not open a joint account for me (no reason given, and no opportunity given for me to explain myself further) and promptly sent me on my way whilst fobbing me off with a business card number I should ring for further 'help'. I would advise if you are needing anything more complex than simple banking, don't bother attending the Bakewell Nat West branch as they are extremely unhelpful. Worst customer service I've experienced in a long time.
April 2022 by Peter Low
Opening hours way too short. Got to the bank at 14;35. I was delayed by traffic.\\nOnly bank in Bakewell so no real altern?
August 2021 by Mark Roose
Staff always polite and friendly although there is undoubtedly an effort to get you to bank entirely online.
August 2021 by D M
Just want to fob you off to the machine! 3 people swanning around and only 1 cashier open! Awkward and unhelpful processes and staff.
September 2020 by Louise Beck
Always pleasant staff and very helpful. Sometimes queuing is a bit of a hassle but otherwise it's a friendly branch
August 2020 by Geoffrey Hayes
This branch is inefficient and unable to cope with the increased number of customers following the closure of RBS Bakewell earlier in the year. Too often frustration is caused by having to queue for service when there is only one teller operating. There can be a number of other staff about but they are not engaged in reducing the queue. The branch desperately needs more tellers operating at the same time. Why this isn?t obvious to the management is quite beyond my comprehension.
January 2019 by Edward Taylor
Very helpful staff
December 2018 by Dave Saville
I withdrew cash from the machine in the wall but wanted some tens rather than the 20s that it gave me. I went into the bank to change them but was told to my surprise and disappointment that "unless you have a account here we will not change them !" What ever happened to doing something for your fellow man without wanting something in return ? Very poor advertisement for a bank !!!!
December 2018 by Chris Moran
Cheques take ages to clear; bank charges high; saving rates pathetically low. Natwest keep shareholders happy and customers poor.
October 2018 by Paul Driscoll
ATMs all out of service
December 2017 by yuksel albas
Rubbish
