March 2024 by Julia Barcroft
Lovely jewellers with really nice staff. Excellent range of jewellery and watches. Have recently purchased rings and earrings and found the staff helpful and knowledgeable. I will be returning soon to buy another ring.
January 2024 by Bob Drake
Won't be going again. Called in this morning to find a gift for my sister-in-law's 70th birthday. There were three staff on and my wife and I were ignore by all of them. A simple, "Can I help you with anything?" would've made all the difference.In the end we drove to Ashbourne and found a lovely jewellers there.
November 2023 by H R Happenings Crouch
So far so good. What a pleasure to deal with Christie was fantastic responsive on the WhatsApp.Very customer focused, certainly will be coming back for more.Look forward to visiting the store.
September 2023 by Nicola Vasey
Wow - What can we say! The best jewllers out there!!We visited many times to see Peter in the Bakewell store for our wedding jewellery including our rings and jewellery for bridesmaids and mother of the bride. Peter could not do enough for us, and sorted my Mum?s jewellery almost instantly after showing him her outfit.We have also had ring alterations and cleaning which have been perfect.Peter at the Bakewell store is wonderful and he is our jeweller for life!The whole team at the Bakewell are friendly and helpful- please do not hesitate to visit, you won?t be disappointed!Thanks again
March 2023 by Finn Durkin
Avoid CW Sellors at all costs! A shocking business with an appalling lack of customer service. I have never left a complaint about any business, until now. I bought an expensive necklace online as a present for my partner and was disappointed at the poor quality when it arrived. I returned the necklace in person to the Bakewell store on the 21st January and had an email confirming it was received by head office on the 24th January. I then heard nothing so I politely messaged CW Sellors via WhatsApp, who claimed they would ?chase? this for me. I then heard nothing again, so I politely messaged asking for a time frame for the refund. This was on the 23rd February, WhatsApp shows they have read my message and ignored it. I am extremely appalled by the lack of customer service and the fact that nearly 2 months on from returning the necklace in person, I still have not received a refund or even a time frame. I had planned to spend a few thousand on a blue John diamond engagement ring from this company, however after this horrendous experience I shall not be purchasing from CW Sellors again. To anyone considering purchasing from CW Sellors, I would not recommend them unless you want to be ignored, have your money taken and your time wasted. There are plenty of other fantastic jewellers in Bakewell and surrounding areas such as Castleton which deliver far better quality and customer service. If CW Sellors does not provide a refund within the next week, I will have to take this to Trading Standards. It?s completely unacceptable as a business to behave in this manner and ignore customers when they ask for help. I would much rather purchase from other jewellers who care about their customers.
January 2023 by Terri Anderson
My partner and I visited the Bakewell store between Christmas and New Year. Whilst there we met the lovely Peter! Peter?s customer service was second to none, he was an absolute delight. Peter provided such a high standard of service, that is seldom found these days. The store is warm and welcoming with a fantastic range of jewellery.We were particularly impressed at the extra time and effort Peter took to make our experience a positive one.Peter is such an asset to CW Sellors, and a rare gem in todays climate of ?don?t care attitude? often found when shopping on the high street.Thank you, Rachel and Terri.
January 2023 by Jenny Shelbourn
Beautiful range of jewellery to suit all pocketsAttentive staff who move heaven and earth to make you feel specialHighly recommend
December 2022 by Louise Daniel
We were made to feel so relaxed and valued. Customer service excellent. Peter helped us so much with a variety of flexible options for our special ring. Thank you everyone
October 2022 by Helen Atkins
I have just enjoyed another visit to the C W Sellors boutique at Bakewell. As always the staff were courteous, helpful and welcoming. Especially Peter, who patiently showed me a selection of watches before I finally made my decision to buy a gorgeous Fears Brunswick. Highly recommended in all regards.
October 2022 by Daniele Greco
Be aware of the estimated delivery timePlaced an order as the item was in stock and delivered within 4-7 days as stated on the website. That was just not true (as I've noticed from other reviews).I gave them a call after 2 days and the lady who answered my call confirmed the 4-7 days delivery time.This morning I sent an email asking for an update and they wrote that the item was going to be received in 10-14 days and then sent to me.I did cancel the order and asked for a refund.And I have to wait 7 to 10 days?This is unprofessional and quite disappointing. More respect to the customers would be a nice policy to follow, instead of having orders placed for the sake of making a profit only.
August 2022 by paul davies
Very nice location in a small village, building is made of local stone very good curb appeal, parking is a little awkward as small carparks for such a busy village, boutique style shop offering various watch and jewellery,sales staff are very friendly,only slightly niggle was I purchased a watch and when I got it home I noticed the date and time not set to correct time and date,nice to see dogs allowed in the shop
May 2022 by nicholas dyer
Very knowledgeable staff, know what they are talking about.They stock a great range of watches , different brands, thank you Thomas ,who sorted our product out ,very helpful
October 2021 by Gerry M
I called at the Bakewell shop and was dealt with by Katie Parry. She was the consummate professional in her dealings with me and instantly understood the problem I was having with my watch. She arranged for my watch to be sent for repair and also for the tool used to adjust my watch to be provided to me as it had been missing when the watch was originally purchased. Excellent service, very happy to recommend CW Sellors.
September 2021 by Paul Woodward
I found the staff at CW Sellors extremely helpful, courteous and professional at all times. Nothing was too much trouble and doing business with them was a pleasure and highly recommend this company to anybody considering purchasing high quality jewellery and watches.
May 2021 by Colin Butlin
Called in to see a Bell & Ross watch. I was made to feel very welcome and nothing was too much trouble. George was especially helpful. I was offered a great deal so bought the watch. I would definitely use them again.
