January 2024 by Annalese Ferrari
Unfortunately I had a bad experience here using the HD Brows treatment. I do have a fair amount of eyebrow hair and I ended up leaving the salon with what can only be described as 90s style eyebrows(the heavily overplucked look). One of my eyebrows is thicker than the other and without asking, the technician Grace decided to wax most of the thicker eyebrow off to match the slimmer eyebrow. The whole point of HD Brows is to give you thicker, fuller Brows! This made me feel extremely self conscious and I'm still bitterly disappointed now, even a few weeks after the appointment. Also, the technician did no threading or applying and "brow make up" which is standard for HD Brow appointment. The appointment also lasted less than 20mins when a full HD Brow treatment should last 40-45mins if done correctly. I essentially just had a wax(inclusive of taking off nearly all my eyebrows!) And tint for the price of a HD Brow treatment. I just hope they grow back as they should otherwise the technician has ruined my face forever!Of course I immediately complained to the salon manager and after internal conversation, I was only offered the opportunity to come back in to have a correction made but it could only be with the same technician as she is the only one qualified. I said if I come back in and let her touch them again, I'll have no eyebrows left!!! Not only that I had lost all faith in her ability. The only other alternative they offered was a partial refund of the difference between a HD Brow and Brow wax/tint which came to a measly total of £7.50 which quite frankly is appalling customer service. I would never touch this salon ever again and if you value your eyebrows, I advise you to also go elsewhere.
January 2024 by charlotte bettson
Grace did my eyebrows today and it was the most excellent experience I?ve ever had with an eyebrow wax anywhere. She made sure I was comfortable throughout and did whatever she could to try and improve the experience even more. Everything was 10/10. Thankyou Grace!
October 2023 by Gaynor Letten
I was bought a gift voucher by my sister last Christmas and only got round to using it on the 7th September this year. I cannot fault the service itself however the after care has been appalling. I was told that the card had no money on it and was forced to pay for the service, this was extremely embarrassing on a busy Saturday morning where I was made to feel like a criminal. It certainly tainted the relaxing experience. I then received a call saying that it was your fault and that the money had been taken from my sister but not put on the card. I explicitly asked for a refund back to my card which I was told would happen on the following Monday. I rang and checked on the Tuesday that it had been processed and was rudely told that it takes up to 5 days and was still going through. Let me say at this point I had still not received an apology. Roll on 1 week later and the money is still not back in my account. I rang again today and was told that they cannot refund to credit cards and they had put the money on my account. This to me seems like clear fraud, you have taken my sisters money and my money in the hope I will forget and not check the refund has processed. If you could not refund to a credit card you could have rung me on Monday the 9th and told me this instead of squirrelling my money away. Again I was spoken to dismissively and not given an apology. I have honestly never been party to such disgusting customer service.Presumably this complaint will get ignored to, as that seems to be how you train your staff!
September 2023 by Margaret Carr
Excellent thankyou Alex
August 2023 by Maisy Hetherington
Very unhelpful staff, made a booking online had a confirmation and everything had a patch test all was fine until I turned up and and they sent me away because they had lost my booking, refused to give me back my deposit though it was no fault of my own. Would not recommend at all.Service: Makeup services
June 2023 by Sarah White
Always my go to hair dressers. Elisia is fantastic :)Service: Hairstyling
April 2023 by Ellie Palmer
The salon is absolutely beautiful and everyone is always so welcoming. Steph does my hair and I cannot recommend her enough, she is a lovely, friendly & genuine person. :)She listens to what I want and just gets it! I'm always thrilled with how she cuts and styles my hair, I had so many compliments on my hair after my last visit!Services: Hairstyling
April 2023 by Beth Harwood
I have been going to Sally Montague for a few years now and had Steph do my hair for last 2 years - she has always been amazing! I?ve now moved to London but always tie in my trips home with a haircut which is testament to how good Steph is.
April 2023 by Erin Halls
Steph is phenomenal! I feel very fortunate to have found her after moving from Toronto a year ago. It?s always nerve-wracking changing stylists, but I?ve never been happier. She?s extremely talented, magically manages to keep my blonde healthy(!), and is just lovely to boot :)Absolutely top - best of everyone I?ve been to in Toronto, New York and London over the years.The salon itself is a beautiful, chic space and you feel pampered after a visit.
April 2023 by Bella Goodridge
Absolutely fantastic salon. Stephanie has done my hair countless times over the past few years, and is always incredibly helpful and knowledgeable. Her attention to detail is second to none, and she?s always more than happy to provide her expertise on ways to improve my hair?s health. She?s also always been more than happy to discuss new ideas I?ve had for my hair, and work with me in order to create my dream shade of colour. The front of house staff are always incredibly welcoming, and the overall vibe is fantastic.Service: Hairstyling
April 2023 by Kaye Mercer
I can only review this business after seeing my granddaughters hair after 2 hours in the salon. Her hair had been coloured and supposedly blow dried. The process had been so slow and badly managed that the blow dry had to be done in around 10 minutes; my granddaughter has a LOT of long thick hair.She arrived at my house looking like Worzel Gummidge, crying and late for work. I had never seen her hair look so awful. The colour was DREADFUL.The cost of this £119 because it was done by a senior stylist.In summary, I had been thinking of trying this salon myself. I am 70 with bad hair. When I saw what they did to her, I would never set foot in the place.Service: Hairstyling
April 2023 by Lucy Davis
Had my hair coloured and cut by Elisia and she was amazing. Such a transformation, really cared and took her time and she is absolutely lovely xxxxxService: Hair coloring
April 2023 by Marina Broom
Fabulous staff , perfect ambiance , totally recommend ???Services: Hair glossing
April 2023 by Johanne Quirk
The only place I trust with my hair .. . The amazing Elisia has worked miracles with my thick and colour resistant hair! Thank youServices: Blowouts
April 2023 by Anila Kreku
Excellent service, luxury ambient, super clean and cozy!Service: Body waxing
