November 2023 by Colin Hewkin
Absolutely useless.. try to get more money out of you, through their incompetent
October 2023 by Deb Clark
The team at Alfreton were great Hollie,Isabelle, Katie, Gracie, Dan- super service on time
October 2023 by Lyn Rabbitt
Today I picked up my new specs from Specsavers Alfreton. Excellent service, everything explained, no rushing, help with making the right choice and I am really pleased with the price I paid. Lots of really good customer care in each area.
September 2023 by Mick Wragg
From arrival to departure was a satisfactory experience. From reception through to the eye test was dealt with extremely professionally.
August 2023 by Carol Howard
I found they had cut some of their tests out so the test time was shorter. I felt the eye test was not as thorough as it used to be. I could not see properly through my new glasses. Had to request a refund.
August 2023 by Dee Gralak-Roe
Carl's a very good optician and a nice man.
July 2023 by Kate Lane
Professional, friendly service, highly recommend
June 2023 by Debs Hemming
I had an appointment arranged for Monday. I've had a few missed calls from the opticians but have been extremely busy weekend and unable to call them to confirm the appointment. Im an adult, and as such if I had needed to cancel the appointment then I would have called them. However if I make an appointment why would I need to confirm it. Then today I received avoicemail telling me they have cancelled my appointment. How dare they. Well they've lost my custom for good.Updated reply Monday 12/6Thank you for your response. However, I will not be wasting my time completing any more forms. I have completed the online information form once as requested which contained personal information which I now wish you delete from your records as I will not be rebooking an appointment with your Alfreton store.
May 2023 by Samantha G
Staff are super friendly and helpful..even down to calling me a day before to confirm my appointment and ask if I can manage the stairs...I can't so they made my appointment downstairs. Definitely go the extra mile!
May 2023 by Maisie Lawrence
Helpful and friendly staff and allowed me to bring my puppy in (carried of course)
April 2023 by Gary Clarkson
Eye test fine. Took glasses for broken Frame to be repaired and was told it would cost me £40. Should be repaired for free. Walked out.
April 2023 by darrell turner
Excellent service and friendly staff
March 2023 by Gaynor Goldsmith
I?m a little over due to get my eyes tested as the last time I went to specsavers I bought 2 pairs of glasses after my eye test but I still wear the old pair from my previous eye test at spec savers as the new ones were not clear on distance not sure what to do as it?s put me off having my eyes tested
February 2023 by Ben Bell
I was seen by Jamini Patel. Immediate thoughts were how professional yet friendly she seemed.I first visited two years ago where I was told my eye site was good for my age but I might have problems I a couple of years.Two years later and I?m struggling to read books quite as well.From start to finish the staff were all very good, for me however it?s how you?re treated by the person who tests everything and she deserves 5 stars.Having lived in the area for 12 years I don?t generally expect a lot from most businesses in the area, whether it?s getting new tyres on my car or buying a sandwich at Subway there usually a moment when I shake my head at the level of service. Alfreton is definitely not a hot bed for world class service and friendliness.It?s always nice when you visit somewhere get a pleasant surprise.Specsaver Alfreton is the only opticians I?ve ever visited and I certainly don?t see any reason to go anywhere else.Picking my glasses up in a couple of weeks and I?m looking forward to being able to read Harry Potter and the chamber or secrets to my daughter without squinting.
January 2023 by Susan Miller
From beginning to collection of my specs, the staff at the Alfreton Branch were wonderful, extremely helpful, friendly, professional . The Optician was excellent, very thorough on the eye test, very pleased with the whole process. Had to pop back for a minor adjustment to my specs, they couldn't have been more helpful. I would recommend this Branch.