December 2022 by Sandra Whelbourn
Wanted to close my Natwest account & transfer my money into my RBS account. Had no id but the ladies who dealt with me were lovely & made it happen. Very impressed!!
December 2022 by Graham Smith
Today very friendly and very helpful...
October 2022 by Kay Taylor
Absolute joke of a bank! Would like to leave no stars but I can't! My dad has banked with natwest for 40 years and out of nowhere they have closed his account without any notice. He rang up immediately and after speaking to about 5 different people nobody would help or clarify why it was shut. It was his personal account so no direct debits were being paid and he couldn't log in to see what bills have even gone out. He has had to make a new account, safe to say NOT with natwest so he could set all his direct debits back up to be paid. This caused lots of stress that was not needed and could have been avoided. He still doesn't no why they have shut it, he got promised that they would call him back and never did also the 2 contact numbers he was given by natwest didn't even work. The staff have been absolutely useless to say the least!!!
October 2022 by L T
Customer service is bad
April 2022 by Lee Ablett
New opening hours are an ABSOLUTE JOKE
August 2021 by Julia Hawkins
Was good to get one on one help by the XCashier. Usually Natwest try and deter you from their high street banks and continue pushing online banking. A breath of fresh air being treated like a human not just a number
August 2021 by JNFGambler24-7
Always a queue, slow service and a pretty dingy environment. Staff are helpful and experienced, but there needs to be more staff. You need to set aside 15 minutes is you plan a simple visit to Nat West in Alfreton which in my opinion at least in unacceptable. So my tip is ALWAYS allow 15 minutes for a visit, parking nearby is 20 minutes only, so your visit may be very costly.
August 2021 by Jane Theakstone
Always welcome you and have done a lot for me personally x thank you... . nat west alfreton
September 2020 by Elliot Shillabeer
Very nice and helpful staff!
October 2019 by JNFGambler
Always a queue, slow service and a pretty dingy environment. Staff are helpful and experienced, but there needs to be more staff. You need to set aside 15 minutes is you plan a simple visit to Nat West in Alfreton which in my opinion at least in unacceptable. So my tip is ALWAYS allow 15 minutes for a visit, parking nearby is 20 minutes only, so your visit may be very costly.
August 2017 by Sue Rhodes
Very friendly and helpful. Disappointed when I arrived at 9.45 Wednesday morning to find they don't open until 10.00am, website has not been updated and says 9.30.
July 2017 by unisight
Nice people and always feels welcomed here.
