June 2023 by LAVANYA
My online banking doesn?t work so I go to Alfreton branch on 23 jun around 1pm Fantastic service. Great to speak to someone who was very friendly, easy to talk to and gave us great advice and support. I don?t know her name explained everything very clearly and talked me through various items, both online and manually. it is great to have a more personal service Thank you ?
May 2023 by Lesley Taylor
Very friendly staff so helpful nothing is to much trouble for them
January 2023 by Terri Caylow
Here I am again.Got money transfered to my acc today gave it chance to go in. Cut a long story short....I got put through 5 times to someone different one person out off them all was helpful. They contacted the fraud department for me and I explained what had happened. The lady said to me that it's money going out from 2-3 days ago when I didnt use it then, I used it yesterday and I'm aware off everything that went out.I tried it 4 times on the bus today and they tried making out the 20.00 - 4.00 is 18.57. when it's not. Asked if I could have the unauthorized 4.00 that went out of my account for buses if that could go back into my account and she said to me no because I know about the transaction when I didn't. So basically they have taken £2 from my account without my permission and are refusing to give it me back. Worst bank ever
January 2023 by Janet Ball
Very helpful and informative
May 2022 by Scott Walker
Top service from the team at Alfreton dealing with some tricky bereavement matters at this difficult time, shout out to Cheryl in particular on our most recent visit.
January 2022 by Mark Northern
Angela is the worlds greatest bank lady!! I really can?t thank you enough
February 2019 by R K
Great customer service! I cannot fault the staff at the alfreton branch!
January 2019 by Christopher Wight
Great service and good customer service
November 2018 by Isla Pepper
Great service
