January 2024 by Mol Gasgarth
Waited 40 mins for my food and didn?t get what I wanted food was cold very poor service and
January 2024 by Tim Singleton
Alot better then it was when this store first opened ! Fresh,hot,and quick...oh yes,and tasty. ?
January 2024 by Andrew Mckenzie
Place is a dump 45 minutes wait staff stood around doing nothing manager in the office with there mates. Overflowing bins rubbish on the tables should be shut down.
December 2023 by Joju
Well, the other reviews are not wrong !Drive thru closed .6 very loud , rowdy kids , shouting , throwing things etc , staff should have removed them from the restaurant.Tried to order at the self-service area, but the item I wanted didn't show up on the board.There was 1 staff member present who was tidying for closing ( it was 9pm states restaurant closes at 10 pm).I stood at the till no staff , people queuing behind me .Eventually, I asked the person tidying up if anyone was serving .They shouted of someone in the back ( they were in the back talking).(The staff member cleaning then locked the front door and asked us to use the side door. )They came to the front and looked at the other staff member,didn't acknowledge me !!I then said, " Are you serving?" I asked for an item, and they then had to go into the back to see if they had it !.I cancelled my order in the end as I wasn't going to purchase food that had probably sat there and wasn't fresh KFC is expensive, and if I'm purchasing food here I want it fresh .Staff not interested in customers .I have since read the reviews, and I agree how is it still open .I won't be back. I'd rather travel to Carlisle.Do management not read these poor reviews?Penrith KFC was appalling, and that closed eventually.If no one acts on these poor reviews, surely this will happen to this restaurant too .
December 2023 by Ben Nicole
Wet chips dry chicken even my dog would make the chicken better I would much rather each dog food the smell was horrendous.
December 2023 by Rick Napier
Cold in the restaurant. Only 2 staff on duty at 12pm and waited a stupid amount of time.Food was meh. Gravy runny and tasteless.
December 2023 by Ruth Mullen
Put peppa on food disnt ask for it charges me 75 p for ketchup!! And the fries were burt
December 2023 by Andrew Messenger
Waited 45 minutes for food. Drive through was closed and restaurant wasn't full, no excuse for it taking so long. Food wasn't worth the wait.
December 2023 by a1m_gaming
Drive through = Closed.App ordering= Unavailable.Staff = Limited.Wait = Long.Portions = SmallerPrices = HigherChance of returning = Low
November 2023 by Andrew Keeney
Called in on Mon 23rd October to buy a meal. Waited approx 20 min whilst server packaged up orders. He looked up once and said I will be with you shortly which never came. I left annoyed and without placing an order. I rang premises to report issue to Manager and was not surprised that the shift manager was the one who failed to serve me. I listened as he advised me the restaurant is running short staffed and that he didn't see me I and my partner must of been sitting down and not at the counter as when he looked he saw no-one. There were two of us at the counter and were not thin. I would not recommend eating here. I had a bad experience on my previous attempt to buy food. I am beginning to think they don't want customers.
November 2023 by Haydn Hughes-Jones
For a fast food establishment, the service and wait time is ridiculous. No feeling from the servers, way too cold in the seating area, drive through closed when I went as
October 2023 by Sonja Moore
Nice clean restaurant, staff attentive and friendly. Was offered alternatives when the drink I wanted wasn't on the menu. Ordered my food to take away, but realised there were a couple of mistakes in my order when I got home. The veggie burger was bland and unappetising, according to my husband who can't eat fried chicken. My spicy bean rice bowl had no spicy beans in it, and the Pepsi Max I ordered was actually a Fanta.
October 2023 by Hayley hall
How they keep this place open beats me, waited ages for food which was partly cold... It's filthy inside and needs a good clean. Staff don't look any better. Area/regional manager needs to open their eyes or retrain in the job.
October 2023 by Ian Skipper
Quite simply one of the worst fast food places in the area.On a positive note it's consistent in having what can only be stated as zero customer service training married with an inability to smile, apologise or at times recognise they have customers.Drive through has luckily been stopped of late as again (consistency is a great strength) the order is guaranteed to be (a) anything but fast and (b) bear little resemblance to the order you placed.The only positive of ordering inside is the joy at playing hunt a clean table whilst you build your appetite and wonder where did the fast in fast food go?
September 2023 by Wayne Gaskell
I think 2.8 average rating of 800+ reviews tells the tale. I waited over 10 minutes at the speaker at the drive thru before getting asked for my order and then another 10+ minutes for the food. This is the opposite of fast food. I have eaten in once which was by far a more pleasant experience.
