July 2023 by Google user
Highly recommend! Extremely friendly and helpful team, quick delivery and fitting, very reasonable price- found to be much cheaper than big retailers. Would definitely use again.
April 2023 by Melanie Mcglynn
Do not use this company!!!! Took our money 2 months ago and kept promising washing machine would be back in stock, this never happened. They advertised something they never had, false advertising and to take our money was an insult. Rip off company!!!
December 2022 by Graham Ellis
Excellent service phoned company directly before ordering on line, as I had been messed about by other retailers, when trying to purchase a certain dimensions washing machine because of space implications, the guy checked his stock on the computer first before I completed on line , then the follow up service phone calls delivery where completed within 3 day's?.All told an excellent experience and happy customer to boot. Well done Genesis.Thanks Graham...... Liverpool.
December 2022 by Lesley anne Pattinson
Absolutely brilliant, certainly wouldnt go anywhere else.Liam was fantastic, couldn't have been more helpful.We got sorted out with a new fridge freezer, he even sorted it to be delivered today.Honestly we're delighted, their knowledge, and customer service is second to none.
December 2022 by Teresa Lister
Had an American fridge freezer & built in oven from them this year. Would highly recommend. Competitive pricing,knowledgable friendly staff & fitters with quick delivery. Wouldn?t go anywhere else now.
December 2022 by Andrew Ryves
Ordered a freezer took my money then told me they were out of stock two days later but staff friendly
June 2022 by Yart Fish
Fantastic customer focus, original purchases didn?t suit the room so Liam was instrumental in replacing them to get us the right product with no fuss at all. Superb and a credit to the business.
April 2022 by Shelley Evans
Genesis certainly understand the meaning of customer care ? from when the order was placed until delivery, communication from Kyewas amazing. Nothing was too much trouble. Any call backs were immediate. I cannot recommend them enough. If I need any more domestic appliances I shall definitely get them from here. Kye even rang to make sure the delivery had been made.Well done Genesis it really was a pleasure doing business with you ?
February 2022 by Dan Aster
I cannot recommend Genesis home appliances enough. They were the only store in the whole of the UK that had in stock the item I?d been searching for for days! They were extremely friendly and helpful and the item I ordered (Neff gas hob) was delivered within a couple of days. Truly amazing. Don?t think twice, order from these guys. Their service was excellent!
January 2022 by lewis whitehead
Customer service over the phone great, as was the delivery and installation. Will be a returning customer in future.
December 2021 by Linda A.
The guys at Genesis, in store, and the fitters, gave excellent customer service with a recent integrated dishwasher I bought from them. There was an unforeseen problem when the old appliance was removed and they found not quite enough space to instal the new one. However, they did all they possibly could to problem solve this and in the end, they did. So I can't recommend them enough. Plus the guys were very polite & professional to deal with. So all round very good work guys, thank you. I highly recommend this company.
June 2021 by Paul Wammer
Excellent company to deal with. Excellent service and communication on delivery date. Great pricing. A pleasure to deal with an independent appliance retailer rather than the big website. Will be buying future appliances from Genesis. Highly recommended.
June 2021 by Patricia Rose Hayton
A most pleasant experience, I had a fair idea of what I wanted, & found the information I was given about my potential choices,which actually made my decision easier.The only negative,which I guess isn't really,was the fact that my choice had to be completely paid for before installation & the fitter is to be paid separately.I do understand why ,the payment in full before installation, but it would be good if for those few folks on a limited budget if a short term payment plan could be worked out some how?????? Just a thought....
June 2021 by Karen Williams
Just had another delivery, 1st class as usual, great guys, very helpul. Free delivery and storage as well. Highly recommend.And they priced matched AO.
May 2021 by Joe Bailey
I rang the shop today as had new kitchen installed. The incredibly helpful man on the phone Liam helped me with my query with oven. Very greatful, Thank you. I have purchased washing machine from Genesis and was a very good experience and service. Highly Recommend them
