June 2022 by Mark Brewer
Waited patiently just to ask a quick question at the help desk for 5 mins to be told to wait in the other que to be seen.2 ladies at front of shop didn't even ask me what I was in for.Waited 10 mins in que to ask if I could make a morgage renewal apointment to be told its now all done online.Thanks but rather have face to face and will now just take my business elsewhere I think.Customer service gone downhill.
December 2021 by Barbara Leckie
I had a really excellent experience whilst my partner and I were visiting the Santander branch today. The staff were all extremely courteous ,affable and efficient (as always)I was fortunate to be able to speak direct to Claire the manageress of the branch regarding a query ,which I was personally unable to fully understand. However, within approx.20 mimutes and thanks to her expertise and patience I I was able to get this matter finally resolved. Excellent service !
July 2021 by Christine Fontijn
We visited Santander Whitehaven yesterday to transfer some money between accounts. It was comforting to see that the employees were respecting all rules regarding social distancing allowing correct number of people into the bank at any one time. Very pleasant and professional team. The computer system was not working correctly (no fault of the staff) but we finally transferred our money thanks to the perseverance of the staff.
July 2021 by P Kiely
Regularly do my banking there. Efficient staff, nice atmosphere. Seats to sit on before I leave. Internal atm too is handy
July 2021 by Douglas Murton
Extremely pleasant and efficient staff at every visit Nothing is to much trouble
July 2021 by Ross Singleton
Online opening times aren?t correct and wasted a trip when I found the door locked and all the lights off
July 2021 by Smallmatthew
No quavers so I ate food
July 2019 by I Bhai love NHS
Lovely experience in the retail the local branch supports charities, Teenager Cancer Trust, Children in need.
December 2018 by Dliwar Hussain
Lovely experience in the retail the local branch supports charities, Teenager Cancer Trust, Children in need.
