August 2025 by Greatmate
I'll take back everything i ever said about this hotel. I left an item behind in my room, it must have slipped out my pocket as i walked out the room. The woman on the desk, maybe a teen/early 20s took the time to contact someone who made my booking for me and passed a message to me several hours after i checked out to come and collect it if i wished. Very impressive service. This is in contrast to anothe premier inn, i left an electric toothbrush in the m40 banbury premier inn, i had to ring them up, they told me they had the item in their lost and found and when i went to collect it wasn't there, gave them a very deserved 1star Just shows the differing standards with some premier inn's..... Going back to the Whitehaven PI very happy they did that, top top service
July 2025 by Paul Cronshaw
Pretty much a standard Premier Inn so you know what to expect if you've stayed in one before. Check in was smooth and simple and the room was clean. Breakfast was served in the adjacent Brewers Fayre. This site was on the outskirts of Whitehaven so it was very quiet which was a bonus.
July 2025 by Tony Hughes
Hotel is a shambles I?ve stayed here a couple of times and it has gone down hill big time requested clean towels twice not done they blamed covid ? can?t go in rooms, only premier in the country that I?ve stayed in with this policy and I?ve stayed in many. brewers fayer next door Thursday limited menu then starter and main course came together as no staff what a joke of a place
Take a tip pay decent wages and you will recruit staff
July 2025 by Roberto Ferraris
Very good value for money. The hotel was clean and fully functional. Staff was also very efficient and keen to help.
Plenty of parking free
Breakfast is also good.
July 2025 by Nath Martin
We Arrived at the Hotel. We Booked a Family room. We were put on the 2nd floor with a little one in a Disabled Buggy/Wheelchair. The woman behind the desk told us that there was no family rooms on the ground floor. So me and my partner managed to get everything up stairs when we got to the room there was only a Double bed and a single bed in the room where we clearly booked for 4 of us. We went back to reception where we were moved rooms. But by magic it was on the ground floor but no family rooms there apparently ?. The room was boiling the fan was awful the towels were rough. The bed was uncomfortable
July 2025 by Realbilly Miller
Perfect for me
July 2025 by James Joyce
Everything about the place was shocking.
July 2025 by Melody Lee
No cooling system only fans provided. And the window was opened before getting in, so some mosquitoes were inside already.
No lifts, only can bring the heavy luggages on our own by climbing up/down stairs.
July 2025 by Stuart Harvey
Buildings themselves looking a bit tired, but rooms are clean and modern with comfy beds. A word to note is pub restaurant on site can close early
July 2025 by John Yanez
DON'T eat at the restaurant. The queue's are long, the service is extremely slow and it took over an hour to receive my food ( lasagna, chips and salad) 1 out of 10 and that was for an apology from the waitress.
June 2025 by Barry Hall
An experience it was not to be had again
June 2025 by Lesley Connor
We had a 3 night stay at this premier inn. On arrival when checking in and paying we were told our room wouldn't be cleaned unless we asked for it to be done, I felt this strange as never had this at other P.I. we were also told to book a table if wanting to eat at brewers fayre that night which was done for us. When we went for our meal the waitress who took our order was extremely stressed with tills not working properly. Our meal was lovely and enjoyed it very much, the tables were very sticky to touch and some cutlery was not clean.
Day 2, down for breakfast all good no problems and booked with the restaurant manager for evening meal. Had a nice day out. On return we received an email from Zoe Buckton telling us due to unforeseen staffing issues the BF rest will be closing at 5pm today, sorry for any inconvenience caused, this was not good news as the nearest restaurant was a car journey away meaning we could not drink.
We decided we would pack up and head home. When I went to reception to hand over key card I told them about the email. I know Premier inn and Brewer Fayre are 2 companies but still need to work together . I told them I would send a review and a member of staff ask me to give 5 stars or it would impact their reputation, also there was no guarantee of breakfast for day 3.
Sadly this is the first time we have encountered problems with premier inn.
I look forward to an early reply.
June 2025 by Oliver Bundy
The reception staff are always nice and helpful and I've never had an issue with a room.
There is plenty of parking and there's a Brewers Fayre on site.
May 2025 by Ian Shackleton
Spacious room, needs a bit of repair work - small hole in wall next to bathroom and bedside nightshade ripped in quite a few places.
May 2025 by Matt Harwood
Enjoyed our stay very much
