May 2023 by Google user
Fantastic service from Gemma. She knew exactly what we wanted and found our perfect holiday for next year. Taking all the stress away from booking everything ourselves.
August 2022 by Kenneth Pickthall
Helpful and knowledgeableSorted what looks like a great hotel for our family holiday
July 2022 by Cliff Walker
Made an enquiry about villa availability in Florida. Provided all necessart details and price range. Heard nothing at all from Cumbria Travel. Disappointing and very poor customer service. Would not recommend.
April 2022 by Pat Crawford
Excellent service
February 2022 by Kelly Benson
The lady who booked our holiday was lovely, very friendly and helpful
January 2022 by Bryony Hough
Absolutely amazing service from Leanne at Cumbria Travel. We originally booked Las Vegas for 5 nights then decided to change to 7 nights which was not a problem at all. Leanne went above and beyond to contact the tour operator to get the best price for us, keeping me in the loop the whole time. She even managed to get an amazing unbelievable excursion (night helicopter tour with limo transfer) free of charge for us which I am still shocked at. Can?t recommend Cumbria Travel enough! Thank you so much ?
October 2021 by Laura Wear
Service was brilliant from originally booking Mexico, to it being cancelled and re-booking. Staff couldn't of been more helpful. Always on the end of phone/email when needed. Going the extra mile finding the best deals.
Even with the times travel has gone threw, service was always given with a smile and a laugh. Couldn't recommend them more.
September 2021 by Casey Moore
leanne and her team were fantastic re arranging our holiday to mexico including a wedding which was on the red list . This was sorted so quickly . leanne her self was always at the end of the phone or a message away if we needed anything. highly recommend ?
August 2021 by Stef Broatch
Had a nightmare with this company! Our holiday got cancelled due to covid so we were all due refunds. It took me since the 3rd of June till today (4th August) to get my refund.Everyone else in the party had no issues getting theirs.Whenever I phoned I always seemed to speak with Sheila (when I was lucky enough for someone to answer) , I found her unhelpful, unprofessional and felt she just didn't want to offer any help. She told me several times she couldn't discuss anything with me as I wasn't the lead party member (despite the fact I was paying for myself) and when she did finally discuss it with me I was told it would be 5 days process. I was told that at least 4 times. And she never so much as apologised for any inconvenience or offer any reason as to why I was the only one to not have my refund back.Trying to get the company on the phone is also a challenge in itself, I would phone several times In hopes to speak to someone but would always ring out, even left a voice message but no one got back to me, tried emailing, again nothing.If you're using this company I'd try avoid Sheila ?
June 2021 by Hilary Mckenzie
The woman on the phone was very professional when dealing with my query
March 2021 by keith rothery
Our holiday was all over the place to hotels closed. Cumbria travel sorted it out thanks very much
July 2019 by Trina Houghton
That?s our holiday booked next year to the Maldives for our silver wedding through Jamie at Cumbria travel Whitehaven,service excellent Jamie couldn?t do enough for us,will definitely be booking holidays in the future with him.
December 2017 by Kate Henry
We have just returned from a really fabulous holiday in Thailand arranged by Jamie at Cumbria Travel. Everything was so smooth both during the booking process and on the ground. Thanks to you Jamie and the rest of the team for helping us have an amazing time.
August 2016 by Philip Spence
Great service and great staff. All very helpful. Will always book our holidays with Cumbria Travel and Holiday Escapes.
