November 2023 by Sarah Cook
Staff were very helpful and knowledgeable. Managed to get raw dog food. I was looking for dog boots but with advice from the staff I bought bandages instead.
November 2023 by Mark Browne
Everything you need for your pet under one roof, took our dog here to visit the vet , great service and lovely staff.
October 2023 by Lisa Lakes
Disappointed! Delivered to wrong address,so decided to click and collect from store...bags of seeds rip opened I've also had bag of seeds with lots of cork in, I'm assuming to make the weight up,just was told they would exchange,but didn't bother as it would of cost me more getting back up to store then home again.Just feel very let down and disappointed.
October 2023 by Jamie Ward
Friendly staff, has all you need inside!
September 2023 by Stewart McKegg
Staff is great good price
September 2023 by Victoria Williams
Friendly staff. Massive range of products. Vets is upstairs.
July 2023 by Martin Foreman
Extremely helpful, knowledgeable and passionate about pets
May 2023 by Hayley Glaister
Always love a trip to Pets @ Home. Nothing is ever too much trouble. The staff are always so friendly and helpful.
May 2023 by Richard Garforth
Love here for our animal stuff and staff always great with us and our pup
May 2023 by bryan palphreyman
Wide range of pet accessories and foods. Appears to have a grooming station and veterinary practice on site also.
April 2023 by Martha Howard
Just came in to try to buy a muzzle for our much loved pooch, obviously quite stressful for ourselves as it?s not something we thought we?d ever be buying. Laure looked after us and was fabulous and even recommended a dog behaviourist. Thank you
March 2023 by Bryan Elliott
Not a very good experience. I bought some fish, gave me 20 questions about my suitability as a fishkeeper, then proceeded to make a mess of catching fish and then the worst ever example of releasing the fish inside the bag. Terrifying. Mixed corydoras with Tetras Just hoped that they would be OK when I got them into the tank. One of the Corydoras lost an eye, will stick to Maidenhead from now on.
January 2023 by Derek Bartram
Friendly and experienced staff who clearly care about animals (at the vet practice upstairs).While it's understandable and expected a higher cost of supplies at a vet practice vs online, I find it very hard to accept that a box of needles online for example is 14p each vs their £1 each. Overhead and handling cost is fine, but this doesn't feel like that, especially when they state it's their wholesaler - get a better wholesaler!
December 2022 by Nathan Straughan
Staff today went out of there way to provide two gorgeous guinea pigs with a new home. They made sure I was aware of key issue to look out for when owning a guinea pig and knew not to buy just one but two. A staff member couldn't get the ipad to work to sign me up for a vip card, so he went out of his way and signed me up on a different device. He also offered a hand to the car with all the accessories I bought for them. I would 100% recommend the extra 20 minutes of traveling from carlisle and get best experience from penrith.
December 2022 by Rebecca Horne
Absolutely shocking customer service from a staff member called Olivia, asked for help and was spoken too inappropriately also not a very well mannered or approachable person highly do not recommend visiting here if staff members are all like this, ridiculous!!!!
