November 2023 by Anna W
Rude, unfriendly staff!! everytime I go into this store & it seems to be only Penrith, I ask for something & I get the most obnoxious staff! I asked for something today a certain coleslaw & honestly you would think I was asking her to donate me a kidney!! the Penrith store doesn't have the range that other stores have either so I've had enough, I'll go elsewhere with friendly, helpful staff! ?
July 2023 by Sarah Mitchell
Clean,tidy,friendly staff
November 2022 by Wendy Tennent
Lovely place and very helpful staff thankyou
March 2022 by Rachel Houghton
Good food, well laid out store, convenient location, now... 90% of the staff are great, really helpful and friendly, apart from one older lady with dyed red hair who seems to be on the self service checkouts fairly often and who seems to have it in for me! I'm actually a regular shopper and she does this every time ?...I once had an issue where an item hadn't scanned properly and promted an "issue in the bagging area" alert and the way she talked down to me when she came over, like I was some petty criminal was disgusting, she was so rude and curtly told me I had to scan my shopping before putting it in the bagging area! I'd clearly just missed it and stood and waited for someone to come help, like don't we all make mistakes with these self checkouts?Again...today she was there, I went in with my 3 small children who are very well behaved and she stared at us the whole time I was putting my shopping through to the point where it was actually laughable. I kept making eye contact with her and she just had a hard stare! I was trying very hard to keep a straight face.I never have and never would steal, I work full time and earn decent money, as does my partner... Just because I'm a young mum with 3 kids she was stood clearly watching me and making wildly wrong assumptions of me. She even sneered at my daughter when she just smiled at her. When I'd finished shopping, she then walked off and stopped staring at me, didn't even say thankyou or goodbye like she had to an elderly couple before me.Whoever this under 40s, mother hating member of staff is...she needs some SERIOUS retraining on customer service and who to actually bother or "watch" at the tills ? ?I don't think someone who pushes a Silver Cross pram and puts her kids in Joules clothes is likely to nick some M&S sandwiches ? If I'm treated this way again by her, she will be getting reported directly to customer services.
November 2021 by George Duffield
Good amount of parking. A nice range of food, reasonable prices.Unfortunately, the shop is sometimes let down by staff - sometimes long queues, sometimes managers/ supervisors screaming for other employees (instead of using a tanoy) and sometimes them screaming at employees. Seems sketch
July 2021 by Peter Joseph
I had done my shopping at Mark's and spencer penrith at 7th oct at 3.40 pm. The lady who was in till was very horrible didn't even ask my sparks card. I gave my gift voucher and asked how much was my balance she straight away taken money of my gift card and started scanning another person's shopping my shopping was still to pack from till.i was wondering why she is scanning another customers shopping...I dont know how they employe these type of staff.please dont be rude to customers
July 2021 by Myra Birchenhough
Trollys wiped after being used which i very seeing this done most prople seemed to be social distancing which was good.lots of chose in food and pleasant assistants to help you
July 2021 by Elmira Strange
As its a small store, it has a limited range of products. The quality and the service is as excellent as always though.
July 2021 by ana stoeva
Some of the products in the shop are really good quality that is why i shop from there.Staff though needs training, some of the staff is rude and negative and they all actually have to serve the client well ,should say ?thank you? and ? have a great day? ,should be very kind to all customers.The only customer service that is actually polite is the one that works in the cold weather outside every day.Train your people M&S Penrith,the shop is open there for years now.Respect your clients.It is an expensive shop and we deserve the perfect customer service!
July 2021 by Rachel Waterhouse
Excellent, friendly staff, lovely fresh food of a good standard, all the things you expect of M&S food, well stocked shelves, no queue, disinfectant station on the way in, both staffed and self checkouts. Little cafe not open on the last visit.
July 2021 by Kate Edwards
Ordered online for click & collect, be aware even though you pick the date , you won't be able to actually pick your goods up until after 12 pm on the day. I waited for an hour in the car park waiting for the shop to open to be told this. No apologies nothing!!
July 2021 by Joyce Gotheridge
Just got turned away as not an NHS worker, even though my husband is a carer and we are both over 60. I totally got the restrictions at the start of the pandemic but come on you need to keep up with other stores. The car park was empty and you've just lost a loyal customer.
July 2020 by Hazel Lowe
Don't try using Scottish £5 notes in the self serve tills, they won't accept them and sales assistants don't know what to do, even though I was less than 50 miles south of the border. Ended up paying by card for 75p pot of cream.
July 2020 by Frédérique GAZTAMBIDE
Un magasin au centre ville, très pratique au retour d'une randonnée. Large choix de plats cuisinés (en boite) ...bon accueil, le caissier très sympathique !(Translated by Google)A store in the city center, very practical when returning from a hike. Wide choice of cooked meals (canned) ... welcome, the very friendly cashier!
July 2020 by Margaret Bailey
The staff are always very pleasant from the girl outside with the trolleys to the check out staff. Its a pleasure spending your money
