August 2025 by christine johnson
To your driver yesterday Tuesday 5th August delivering in Brampton near Appleby, I feel I must tell you how annoyed I am for being made to feel a complete nuisance for wanting to leave my home for an appointment. Blocked 3 neighbours in without any thought or consideration and took their time as if they had all day. Wouldn't employ them if they were the only people left on earth. Well done
April 2025 by Douglas Alexander
Firstly, I cannot rate this highly enough as there are only five stars available. If there were more I would add them. I recently received a new (mirrored) bathroom cabinet for a refit that contractors were doing for me. When the unit arrived I removed it from the box and checked all of the mirrors to make sure it was intact. It was fine. I put it back in the box and left it alone for almost 4 weeks until the job was nearly completed. Hanging the unit was one of the last jobs. When the fitter removed it from the box it was still fine and when it was hung up it was still fine. The double doors were still factory taped shut at this point. When he opened the doors there were two internal mirrors (that I didn't realise were there were broken). I assumed at this point I would be liable for the damaged here, even if it had been caused in transit simply because I had not checked it fully at the time. However, the guys at customer service were absolutely brilliant. They understood the issue, liaised with the manufacture on my behalf and had a new unit sent to me after a full quality check on their side before dispatch. It arrived safely and the job was completed without the need to call my contractor back for an extra visit. Can't thank Vickie and James enough for their help.
February 2024 by David
J T Atkinson products are excellent and it's easy to find and use on a daily basis. My only concern is miserable counter staff. Most don't see happiness as part of their employment duties. The rest of the world has moved on from 1950's and you get a warm welcome at other trade outlets. Close staff that want to try to please and not staff that resemble sad prison inmates.
October 2023 by Jamie Mccarthy
an exchange service would be good what am I do to with a pair of size 7 wellies when in a size 10
August 2022 by Dorothy Mawson
Very pleasant and helpful staff
May 2022 by Robert Mitchall
Help full
February 2022 by Angela P
An excellent builders merchant to deal with. Good, friendly, knowledgeable staff and good quality products. Why go to the rest when you can deal with the best?
February 2022 by Ian Samuels
Excellent service
November 2021 by Vince holden
Friendly staff, always happy to assist
September 2021 by Someone Gone
You need it, they got it.Building, plumbing and groundwork.Electrical stock, just the basics but OK.
August 2021 by Kevin Dowding
Had exactly what I needed, very useful advice and great time and assistance offered giving me an overall first-class service.
July 2021 by Ian Cleasby
Hired nail gun while rest of town didn't have or were closed
June 2021 by Sharon McCubbin
Everything we needed in stock and helpful, friendly staff .. Thank you
February 2021 by Rod Ferguson
I ordered a part for my heating system at home in March on line from J.T.A, due to lock down plumier came this week, size of fitting for part was wrong (my fault), I returned part to J.T.A. at Penrith yesterday, I purchased a replacement part and was informed that on line purchase would be refunded to my card, which I have received today, a thank you to the pluming member of staff for understanding shorting out on line return, good customer service
February 2021 by Paul Naisbitt
It's a very good company to work for and we provide an excellent service for the building trade and individual customers with competitive prices
