June 2023 by thejorddougie
Staff not helpful at all they ate rude in there manarism and need training in customer service. As for telephone calls not one of them know what they are doing.
May 2023 by brian wheadon
We where looking for support to transfer ?3000 to another country and visited the Carlisle branch only to find it closed for refurbishment. I have to say that the staff here are always very engaging & helpful. We travelled to Penrith HSBC to be met by an unorganised queue and were then served by the most miserable Scottish individual. (male). When I asked if there would be a charge for the transfer, he responded that to answer that was above his pay grade. We then found out that there was a charge of ?76 and the actual transfer was then short. Unbelievable poor service.
December 2022 by Marie Stewart
Always very helpful and friendly
June 2022 by Pierre Moi
Never enough staff, tend to give you a phone number which takes forever to answer, gone down hill used to be good.
May 2022 by Peter Maclellan
Never enough staff, tend to give you a phone number which takes forever to answer, gone down hill used to be good.
October 2020 by steve barker
HSBC has to be one of the worst banks to deal with. Telephone banking is slow and when they answer they cant do anything to help, every time i contact them they direct me to visit my branch. when i go to branch they are understaffed.
April 2019 by J R
Friendly staff, but be warned no counter service on Saturdays and so no way to deposit cash...... meant a wasted 60 mile return trip while we were on holiday.
May 2017 by Gerald Jones
Well placed in the centre of the town with helpful staff
and fast service
April 2016 by david naylor
you can wait a long long long time for the phone to answer. bring back the counter and people to help you.
January 2016 by Andy Connell
The bank is fine, with helpful staff, but unless you want to waste time listening to terrible music, don't bother ringing.
