March 2024 by Vivan B
WHINFELL - I?ve just returned from a spa day at the aqua sana for a Mother?s Day treat. While we had a good time overall I think there are a number of things the spa can focus on. On arrival just bear in mind there are literally no places to sit at reception. I think all the staff just seemed a bit lost and frazzled by the number of visitors there were as a whole (not many in comparison to other major players). Really enjoyed the experiences but the whole thing needs to be managed better overall. For example, tell people where they should be going for different talks. Make provisions for the fact that there?s only one toilet in the spa. Train staff to be better prepared to Welcome customers, it just felt like we were in a bit of a McDonalds drive through as opposed to a relaxing experience. As mentioned it was a good experience overall but there are certainly areas for improvement.
March 2024 by Sharon Britton
My husband and I had a great time at Aqua Sana. I booked the 3 hrs session as a treat for my 60th birthday, and although we have been before and enjoyed the experience, this was the best time! Katy invited us to join two complementary sessions , one was a deep relaxation session and the other was a DIY mini facial session. She told us about some products and allowed us to try them. We hope to be able to come back again.
February 2024 by susan sowerby
Very clean and nice and quiet lovely friendly staff in the cafe area perfect evening
February 2024 by The Watkins
Beautiful
January 2024 by Iron Gecko
Fantastic spa, although was a bit too busy this time having to queue to use the steam rooms and one of the pools was full so was unable to relax. I expect a lower maximum capacity for the premium price. Cafe is excellent! both food and drink made fresh and staff are always friendly throughout.
January 2024 by Val Cook
Relaxing and enjoyable. Loved trying the voya products. Wished we done this at the end of our session.
January 2024 by Barbie Burke
We had a lovely experience at Aqua Sana for a pre Christmas treatSuch a beautiful spa with so many different experiences to encounter.We hadn't realised that we could not drive straight up to the spa and it was a 10 minute walk from the main carpark, but it was lit, well signposted and through a lovely woodland path.The lunch we had at part of our experience was absolutely beautiful.I ended the day with an all over body massage which left me so relaxed and ready for the Christmas festivitiesWe surely with be returning to the spa in the future
January 2024 by Sam Kent
The spa was lovely, the issue was the 30 minute walk to get there as there was no parking nearby. Not very relaxing when it's dark and the directions aren't clear.
January 2024 by Roger Jackson
It was nice but not quite like it was previously........
December 2023 by Julie Ann
Good value with 15 different rooms. Very relaxing.
December 2023 by Joe Leslie
£60 for 3 hours, well worth its value. The Spa has a great amount of experiences to explore, as well as an outdoor heated pool which was mega with the setting in snow fall that started during our visit! Staff always happy to help too!
November 2023 by Misha McCullagh
Really lovely spa. So clean and tranquil with so many lovely experiences. I had the best evening with a friend at the twilight spa. I had booked to go back with my boss but we got called in to work and were disappointed we couldn?t reschedule and so lost the full booking cost. Such a shame as I would have loved to go again.
November 2023 by Ingrid Roberts
Great place was actually the first time I visited, was a very enjoyable experience, staff were very friendly and helpful, I visited on a Saturday which is when it's pretty busy so although all the saunas and pools were available to use myself and my party didn't manage to use the waterbeds. But one the whole had a great time and can't wait to go back.
October 2023 by Rachel Hawes
What a gorgeous relaxing spa from the outdoor warm pool to the steam rooms everything was superb, all staff were very friendly from reception right through to the lady that greeted us when we walked in. We had afternoon tea and the lady that served us said it was her first day (would never had guessed if she didn't tell us ) perfect for the job very friendly and helpful ?
August 2023 by Dulce Gonzalez
5 STAR SPA?? Service is top of the line, facilities are immaculate, loved everything about this spa!!
