November 2023 by Ross I
Staff went above and beyond to sort me out with the right climbing shoes, highly recommend this shop
November 2023 by Alois Huzar
Ordered a pair of shoes from the online shop. Although there was an issue with the delivery (due to a 3rd party and at no fault of the Rock + Run), when I raised this issue via email I had a very quick and professional response. They gave me several options all of which were completely fair. I'd like to thank Nick who was friendly and efficient in dealing with the issue. Very happy with the shoes. Thanks guys!
August 2023 by Cat
Amazing website and booked an appointment. At my appointment, I was supported to purchase climbing gear suitable to my needs with great advice for future gear and climbing near the area.
July 2023 by S L
Best deals with very good prices and a super friendly and quick customer service if you have a questions. Wish they did a loyalty card as I've spent way too much money on their website :D
July 2023 by Alec Nicholson
Shoes are good but the service was very painful. I needed to chase up orders every time with emails before they would tell me what was going on. This made the whole process very long and not worth it. The shop is cheap with its prices and I think you get a cheap service from them in return. One exchange I had even got sent back to the wrong address. Although they use tracking for the parcels you don't get given the details to use it so or even tell you when it's dispatched so it's a complete gamble for when it may arrive. Will not be using again.
July 2023 by Jamie Everett
Enquired about some technical Alpine boots - checked they had the size - all very helpful and professional. Ordered and delivered next day. Great service and very pleased to have found R&R.
June 2023 by Jamie ?Ratty The Pilot? E
Enquired about some technical Alpine boots - checked they had the size - all very helpful and professional. Ordered and delivered next day. Great service and very pleased to have found R&R.
April 2023 by Stuart Hamilton
Recently visited the shop having prearranged a time to try on approach shoes. Helpful staff and another satisfied customer with a new pair of La Sportiva's.
February 2023 by Sky T
Pete from the Customer Service and Support have been very helpful answering all my inquiries regarding on purchasing a product on the site. I purchased a rock climbing shoes, without properly knowing the shipping rules outside of UK, I was charge extra but Pete went above and beyond assisting me to get a refund back on the additional VAT fees. I wasn't expecting this but the level of service coming from this person is outstanding! my order arrived quick under DHL and I'm very happy with my purchased. I would highly recommended this person if you have any questions when purchasing a product on the website. Phenomenal support! -Kai
February 2023 by Alex Skelton
Travelled to the rock and run store at Sandside for climbing shoe fitment;1 - The store temperature was pretty much the same as outside temp, meaning the climbing shoes were freezing cold and hard to get a good fit as they don't stretch and act like they would when climbing. Both members of staff were wearing coats and hats. Perhaps the owner can put the heating on?2 - There was no where to try the shoes against a small edge. Easily remedied as you probably have holds in stock?3 - We felt a little rushed and the member of staff tried to sell my wife size x. I pushed for her to try on the size below just to make sure they were the fitment, good job I did because she ended up taking that smaller size. When your spending £130+ you want to make sure you've got the right size.Overall I thought we were going to get a professional climbing shoe fitment but it wasn't. My local wall does a better job at getting you the right shoes. Hopefully you can change some things with this feedback. All the Best
February 2023 by Binoy Master
Superb customer service and really competitive prices. Bought Scarpa B3 boots, but on arrival they weren?t right for me. Peter helped me straight away on phone, and was very knowledgeable. I ordered La Sportiva B3 boots, they arrived and fitted well. I returned my scarpas and already refund is processed. All of this is in just a week!! Brilliant service. Would highly recommend it. They have great selection of outdoor gear as well.Happy Customer ?
February 2023 by Thomas Billington
Thanks for the advice Pete. Very knowledgeable and went out of his way to educate me on the different products and where and what seasons the boots would be best suited
January 2023 by Ori Feldman
How do you explain that you can make deliveries to the Palestinian territories but Israel doesn't even exist on the list?
January 2023 by Alix Hudman
Great customer service from Pete who couldn't have been more helpful. Thoroughly recommend this store, they go above and beyond to help.
January 2023 by Ellis Chris
Super fast delivery and great customer service from Pete. Many thanks.
