September 2023 by Pam Bancroft
We were very impressed by Callum who served us he was knowledgeable, helpful and patient, Thankyou Callum.
August 2023 by Peter Morgan
Ok if your looking for slightly cheaper/end of line New Balance gear. Reasonable selection but may not have size your looking for. Not much help from staff.
August 2023 by Rachel Little
Love this shop. I never leave without something. Staff are amazing and very helpful. Prices for trainers are excellent and I always leave with more than one pair.
August 2023 by George Thompson
Poor selection of sports shoes and staff uninterested.
March 2023 by Martyn Dixon
Helpful and friendly staff with a good selection of quality stock
January 2023 by Frances
Poor products. Dire Customer Service£160 Fresh Foam Hierro v6 GTX. After a little over a weeks wear (including one run) they ended up with holes on the sides and a collapsed toe box. ?Flat refusal from NB to offer anything more than 50% refund whilst wishing me a lovey day. Even after pointing out that my UK statutory rights entitle me to a repair, replacement or refund!Guess they?ll have a lovely day with my £80 :(They cherrypick a few bad reviews to post (I know I?ve tried unsuccessfully 3 times) which they dispute and enter you into a raffle to win another pair of their poor quality trainers.Their 4.7 scores are contrary to their 1.5 scores on other platforms. I so wish I?d checked them out first.Don?t bother clicking ?BAD? in their feedback follow up request either it doesn?t work.If you must have NB trainers, my advice is order them through a reputable company and not direct. Better yet buy Brooke?s or Hoka. ?I?m reporting NB to trading standards and urge others to do the same. It?s just an online form. Hopefully they?ll be more equipped to take on this ?Fiercely Independent? Bully!Order NK04290897Date of experience: 04 January 2023Update:Generic reply from NB UK not addressing any of my concerns (or posting my review) received after airing my reviews where they will be seen:Official Response by the New Balance UK EN teamHello Frances, We are sorry to hear that you are not happy with your purchase. We are dedicated to providing the best products possible and value each customer?s experience. Thank you for sharing your feedback with us. We will use this feedback to improve our products. If you are unsure of which product to choose, please get in touch with our Customer Service team. You can find the chat button on the page for a direct conversation. Our other contact information can be found by clicking on this link. MassimoSo basically, sorry our product?s in holes after little more than a week but here?s half your money and the link to buy another pair. Why didn?t I think of that? ?
September 2022 by Daniel Corless
What a great find. Staff were really friendly and the service was spot on. But the prices..... Amazing! So much cheaper than the shops. Good choice well worth a visit.
August 2022 by James Aitchison
It's a factory shop that doesn't sell any of the shoes made in the factory next door. Staff are very helpful though.
June 2022 by Sam Coleman
Really Really Small Store, Small array of stock.NOT IMPRESSED WHATSOEVER
March 2022 by Pauline Hale
Lovely staff and employees here,allways greeted with a smile,when filling vending machines after travelling 2 and a half hours from Durham.
March 2022 by Gaz hicks
Excellent customer service here always friendly and helpful. Product are well discounted
January 2022 by dave and jen fearon
Great service and very helpful staff. Fairly limited range of sizes as expected for an outlet shop.
January 2022 by ray Porter
Good place for all sports gear and staff very helpful and friendly.
December 2021 by Peter Seex
Good prices but not for the big footed. I am a 13 and they had no shoes to fit. The range of clothing is limited
November 2021 by Delvin Vick
They make great looking footwear. Monitor the quality control. ??
