November 2023 by Dan Cross
Dark, dingy, and uninviting. I didn't think it was actually open from the outside as it was so dark inside. Service was slow and unfriendly, too. Seems like this place has been forgotten about and in desperate need of modernising.
September 2023 by heatherrobbie
Dirty tables. disinterested, unhelpful staff. Shame as a dreadful advert for the brand. Lots of competition in town. This place is the worst by far.
September 2023 by William M
I went to this shop a few days ago and was served by a red haired girl and a guy who's name badge said barista in training and had a really amazing experience, after such a good experience I returned with my friend again yesterday. I hoped Mr barista in train8ng and the same red haired girl would be on and I was fortunate that Mr barista in training was on duty but this time with either Isabella/ Bella , for some reason Mr barista in training kept changing her name due to the fact he was rather busy and another chap called nate or Nat again Mr barista in training was busy. I did ask what his name was and the red haired girls names was, he said he was William and the red haired girl is Tracy aka the boss lady. I just wanted to say you were all fantastic and provided the best service I have seen in years over my past couple of visits, your staff have convertedme in to a costa fan. William if you can run a shift this well in training I hope to see you running them more often. William pointed out he as only been there just over a month and the service is only that good because all the staff do their bit and help each other. Tracy well done on having a brilliant customer focused team.
July 2023 by fallonc911
travelling through - stopped coffee was very nice and staff were friendly and quick to serve- all in all a good visit
July 2023 by 510christine555
Always go in every morning when we are here for the week, Tracy is an asset to the business always pleasant and very hard working and always makes a nice hot latte even today when she was in alone she was still smiling
July 2023 by emmabW342YS
Lovely staff, & great free 'birthday ' salted toffee popcorn brownie. Coffee wasn't very hot otherwise fine.
July 2023 by Brian Musgrove
Hidden up the side street was much quieter than the main market area, toilet and a good standard of Coffee and cake
June 2023 by Alfie
Unbelievable 30 minutes to wait for 2 coffees, the 2 staff were so slow, i appreciate it's not easy to make coffee quickly but 30 minutes.
June 2023 by Yvonne S
Keswick Costa coffee shop is lovely and friendly occasionally I have to wait a little because it's so popular but that's the price you pay for good coffee on my last visit I was a little bit disappointed with a member of staff she had a little bit of an attitude problem a foreign lady I know it's been quite warm maybe it was the weather that was affecting her
June 2023 by Odyssey20246476302
We visited this costa, to get out the rain, the staff were very helpful with the vouchers I wanted to use,polite customer service,clean and tidy, the toilets were also clean and tidy. Would recommend to anyone who just wants a decent cuppa
May 2023 by nuwank2015
20 minutes waiting ore more and to find out they don't have the things to make my drink, slow staff ever seen on my life got served at 12:38 on 29/05/2023. And as you can see drink is not blended properly
May 2023 by michael w
Always call in when I arrive on my climbing trips and when I come down from the Fells.I am a regular visitor to Keswick and Ambleside to bag Wainwrights,I always climb or walk one on my trips to add to my total on this particular trip I climbed Dodd Crag which is named on OS 4 Map but is not a Wainwright,it was a tough cookie to climb as I saw no previous boot prints in the mud so I it was well enjoyed Mountain Mike Wilson.
April 2023 by Yvonne Drummond
First time weve been in this costa,after all of the years coming to keswick.The coffee and cake were lovely, but the staff were even better. 2young girls serving,and 2 young men sorting tables ,were polite and they never stopped working .So nice to see young people, working so well. No standing around chatting.Costa should be proud of the staff in this branch.. well done guys?
April 2023 by Vaidas Butkus
Good coffee as usually love it!
February 2023 by cherryblossom0191
Toilets absolutely disgusting so dirty, no toilet paper, floor wet, smell was terrible Will not be visiting again!!! Rather take my custom elsewhere
