July 2024 by Keith Applegate
I've stayed here with my wife absolutely satisfied really good location staff are outstanding never had any issues what so ever. Had evening meal again staff could not do enough for us felt really welcome and food was delicious. Thank you team .Think if you see bad reviews not saying ignore them but you must try the place yourselves before giving judgement.
July 2024 by Margaret Miller
I read the reviews before we went so was looking forward to my holiday. So was very disappointed and shocked when we got there. The room was clean and had everything I needed. But very little staff, when asked questions, didn't know the answer. Food well less said about that!!!!!
Breakfast not too bad as you could see what you were having. Quality of food 'very cheap'. Evening meals one word only. DISGUSTING. Worse than School dinners I had 60 years ago. We were a coach trip, the company have a great reputation and I have never had a worry before. Restaurant staff were so unfriendly, treated us as second class people. Our Manager had a word but though some of them tried it was so false.
Never had a lounge or bar, fancy doing repairs in the summer. Sure a building that size had a room they could have turned into a temporary lounge. Table cloths coving the dirty marked tables would have helped to make us feel better about the so called food.
Never had to write anything like this before.
Noteworthy details: Never to stay again
July 2024 by Bander Abdullah
Really wow
July 2024 by Bob Wade
A rather nice 3 star hotel with river views.
Food & drinks: The food was generally of good quality and we always had enough to eat. Sometimes too much.
Noteworthy details: We did have to wait quite a long time between courses, but the waitresses and waiter were nice and polite.
June 2024 by Andy Edwards
The hotel is only a couple of minutes walk from the station so very convenient for that which was great for what I needed but that means it's a little further into the heart of Kendal.
The room was a very good size and overlooked the river which was pleasant but the view was just the opposite street.
Food and service were OK but not really up to the aspiration set by the room prices
June 2024 by Kylie Jones
I?ve just stayed here for 2 nights: on the Friday and then I returned on the Sunday, so I had 2 separate rooms to review. I would stay again, but I have good and bad comments about my experience. On the Friday, I put my bags in the room and went straight to the restaurant. I ordered the Steak and Ale pie. The pie itself was nice, but the gravy that came in a little pot on the side was basically just brown water, and I was unable to eat the rest of my meal. During my meal, I was the only one in the restaurant, and the waiter was sat with 2 friends on another table, all eating crisps and drinking etc, it just made me slightly uncomfortable. When I asked to pay, I explained my issue with the food and how I was unable to eat anything other than the pie, and the waiter just said ?sorry about that? and took my payment. So I ended up walking into town to get something else to eat later on. When I returned to my room, the curtains didn?t close well at all, but it didn?t impact me too much as I was out of the room for 6am the following morning. When I returned the following day, I had the same issue with the curtains, and the light woke me up quite often after sunrise. The housekeeper also let herself into my room at 10am, even though checkout wasn?t until 11am. But on both nights, I had a genuinely good sleep because the bed was so comfortable. The tea and coffee making facilities were great. The rooms were clean. Great spa facilities. The location is brilliant.
June 2024 by Viv Davies
20th anniversary 60th birthday celebrations
Very attentive great staff
Great food
Great location.
We saw otters
May 2024 by Gail Wilkinson
On the river. Place now closing for about 8 weeks for a refurb
May 2024 by Mike
Great location right on the river. Rooms are a decent size with large beds but are slightly outdated missing upgrades like chargers next to the beds. Staff were hit and miss some were amazing some were less welcoming.Rooms: Good size big beds. Slightly dated, no chargers by beds older TV. But plenty of storage.Walkability: Very easy to walk into town and includes free parking.
May 2024 by Debabrata Ray
We stayed here for 4 nights. We are a family of 4. 2 adults and 2 kids.Positives:+ Great location, short walk from the town center & station+ Covered free parking! A big plus if you?re driving down+ Swimming pool and sauna was awesome! We went to the pools every evening & the kids loved it. Plus with day long walks, it was a welcome break and a great way to retire for the evening.+ Breakfast was good. You get the full classic English breakfast+ In-house restaurant and Pub are quite nice.+ The staff are super friendly.Negatives:- We paid a high rate. I?ve stayed in 5 stars for those rates. Book really early.- Hotel could do with an update.Rooms: Spacious rooms. We requested for an extra single bed which the hotel graciously provided.Walkability: Very close to the train station and town centerFood & drinks: Decent selection of food & drinks at the in-house pub and restaurant
May 2024 by Calum Stewart
Quick stop in out of the rain. Ended up having dinner.Food & drinks: Well priced and well cooked.
May 2024 by Lyn Addison
Very comfortable stay in this friendly hotel. Good service , great breakfast and I shall return!
May 2024 by fred e
Great pool and sauna. Very enjoyable stay.
May 2024 by Steve Larkin
Lots of potential here but not sure that it will be taken. Rooms needed minor repairs that would have taken little money and less time to resolve. Breakfast needs major improvements, hot water for tea barely warm, food on hot plates not covered on day one so food was cold and unpleasant. Marginally better on day two. Tables were set well, but sadly crockery and cutlery were stuck to the sticky tables. Some of the staff were lovely others really resented being there on an Easter weekend and didn?t mind showing that. House keeping do a good job keeping the place clean. Parking is very close and free. Gym needs some attention especially the extraction fans. Will not be our first choice when staying in Kendal again sadly ,but Kendal was lovely as usual.Food & drinks: Poor experience at breakfast.
February 2024 by martyn linney
From booking to front desk staff top drawer had ground floor room which had you sat just yards from the river.room was clean and smart about to try breakfast but overall brilliant
