November 2023 by Bronwen Reinhardt
Lovely staff. Thanks
April 2023 by Louise
Really helpful and patient customer service from Kate in the Kendal store - August 2022. Thank you
March 2022 by Susanne White
The fabulous gentleman with a the big beard, helped me for ages to ensure I got the right boots for me. So friendly and made my day.
November 2021 by R Porkchop
Well set out. Good prices for wet weather gear, boots, walking/camping apparel.
September 2021 by Mikki D
Helpful staff, found what we wanted. Short on some stock, due to Covid, Suez canal, etc.It would be good to see Norbury return.
September 2021 by Leanne Simi ?Mrs Bubblewrap?
Cheaper prices online but great staff welcoming shop. With a visit to try on stuff if unsure of size need
September 2020 by Jonny Bear
Not the best customer service and dangerous. I went in to buy a fleece. The male sales assistant positioned himself within 1 metre of me and demanded "Are you alright?". I replied "Yes, I'm fine thanks, are you?". I was a bit taken aback by his proximity and tried to explain that I was smiling behind my face covering and they possibly couldn't see that. The Female assistant tried to calm the situation but the male assistant said that I hadn't been very nice and he could tell, despite the face covering. I challenged him politely to explain what he meant but he refused and turned his back on me, walking off. At this point I turned around and left the shop. I'm not a verbal punchbag for opinionated sales assistant s. I am a paying customer, only not of Mountain Warehouse any more.
September 2020 by David Gibson
I purchased some ski clothing online in the sale but unfortunately it was not all really right for us so had to return it to the kendal shop. We were greeted by two extremely rude women. First thing they said was I'm sick of this people buy online and bringing it all back even though this was not true as we kept several items. They then carried on talking about us and made the whole experience in the store very uncomfortable. I was hoping to look for some replacement items for the ones we had taken back but was made to feel like we had to leave. Very bad customer service and we will not be returning which is a shame as I do like the clothing but the staff they have in the kendal shop could not by less helpful.
September 2020 by Glyn Jamieson
No problems. It's a shop. They had the boots I wanted in the size I needed, at a reduced price I was happy with and they served me promptly and politely. Not much more I can say.
September 2020 by Linda Gallacher
Awful rude rough staff. They really haven't any retail skills at all It's as if they run donkey rides on Blackpool beach, rather than selling you a £200 jacket. They really make you feel uncomfortable as soon as you walk into the shop. Quite a strange retail experience.
