February 2024 by Rebekah Toulmin
Very long and costly service. Read the small print as verbally told ?price includes everything? but small print says otherwise. Could buy all the same brand stuff cheaper else were with less hassle. Left without a working stove at the end of it and am having to pay someone else to finish the job! Thanks Gordon!
December 2023 by juniruni Griffin
From start to finish, my purchase and installation was handled professionally and efficiently. Gordon was very knowledgeable, honest and helpful. The fitting team arrived on time and carried out the work cleanly and efficiently.
December 2023 by James Earl
Gordon and the team were superb. Really responsive and able to help us out on short notice. Really happy with the workmanship of the new hearth, flue and stove. Christmas ready!
November 2023 by jeremy farncombe
Quality, quick and efficient service. Thank you
October 2023 by Julie Ashton
From enquiry to installation I felt that Gordon was creating a customer and not just a sale.He is very knowledgeable and gave us good advice without us feeling any pressure to buy.We were kept informed regarding delivery and installation.David and his colleague arrived when they said they would and finished the job when they said they would-to our complete satisfaction.Excellent customer service from Gordon and his colleagues- I recommend them.
October 2023 by Chainsaw Avalanche
Very happy with the service Gordon and his team of Hetas installers provided! We enquired on Wednesday, it's now Friday and we're sat in front of a fantastic stove!Super communication and speedy (but quality) installation. I'll happily recommend to others. Harry (& comfortably warm family).
October 2023 by Anna McNally
Beautiful, unusual lighting displayed attractively in a warm and welcoming shop. Inese and Gordon couldn?t be more helpful and seem more like friends now after having made quite a few purchases over the space of a year. I highly recommend Lakeland Fireplaces and Stoves.
October 2023 by Joe Strudwick
Great experience with Gordon and his team. Quick, great comms, professional and incredibly knowledgeable. Nothing too hard, and the fitters were great. Happy to recommend ?
August 2023 by Karen Deakin
What a fantastic service very quick and professional. Would absolutely recommend I have been so impresssed by the service provided. Front start to finish all completed and installed in 3 days. The wood burner looks stunning and looking forward to sitting in front of it in the colder evenings. The installers were the same professional, clean and tidy you would never know they had been in - ninjas. ? very happy customer indeed.
July 2023 by will leedham
Great advice ?.utterly professional ?.reliable ..and quality at a very fair price .I would recommend Lakeland Fireplaces every timeAndrew
June 2023 by Ian Capstick
Exception service and products. Gordon and the team are exceptionally knowledgeable and informed. Rest assured, if you are buying from here you are buying the very best from the best.
June 2023 by Jacky Harris
Great selection and advice on fireplaces and log burners. Realy impressed with my 'Esse'.
June 2023 by Neil Young
Great service and attention to detail would definitely recommend.
May 2023 by David Finnegan
We have bought 2 wood burning stoves from this company and have been very pleased each time. Friendly and efficient, both times completed in one day by skilled team. Highly recommended.
May 2023 by Chris Handley
We were looking to replace an ageing fireplace with a wood burning stove in a grade II listed building. LF&S were by far the most knowledgable and responsive. The installation was done quickly and with minimum fuss, the ESSE stove being a great improvement. We now have a second stove installation booked in. Highly recommended.
