December 2022 by David Hird
Everyone is so caring and polite and caring throughout the whole practice. Its a nice warm feeling to have that amount of support. Well done Westcroft
December 2022 by Ian Todd
Really friendly service and staff, EXCELLENT all round ? ??????????
October 2022 by Howard Bibby
Absolutely useless, mess my mother-in-law?s and my prescriptions up every month. Diabetic nurse doesn?t do what she says she?s going to do. Worst practice I?ve ever had the displeasure of.
September 2022 by Kimberly Graffin
When you ring up, at any time throughout the day, the recording now is ALWAYS "The surgery is now closed". It's absolutely ridiculous!!
March 2022 by Lyall Starkey
I have a complex and life-threatening medical condition. I have to buy my own medicine privately otherwise I will die. The current waiting time to receive this same medicine from the specialist clinic in Newcastle is 7 years (4 years for consultation, another 3 after that for a follow-up appointment to be given a prescription).Because I am on this medicine, I require blood tests to monitor the risks associated with the medicine and to check that the medicine is doing what it is supposed to do. However, the GP (Dr Stevenson) refused to put me in for blood tests because he "does not condone" me taking my own privately-obtained medicine. He said this is because there is a "risk of harm" from me taking privately-obtained medicine despite the fact that I would be dead by now if I didn't take this medicine. I am not willing to stop taking my medicine because I (obviously) do not want to die, however, he is not even willing to put me in for blood tests as a form of harm reduction so he, and the rest of Westcroft, are clearly not fussed about my health at all.The GP is best avoided if you have anything more complex than a cough. They don't want to do their jobs.
October 2021 by Jackie Fox
The surgery has been excellent throughout the pandemic with phone and face to face consultation. I feel the needs of myself and my family have been met with expertise, empathy and compassion. From reception to nursing, healthcares and medical staff. All are brilliant. Thank you
June 2021 by Yvette Burns
So I had a text to ring and speak to the on rota dr,which I did to then be told he would call me before lunch that day. I went to the loo came back and low and behold id missed his call. He left a message saying to get back to him,I did this to be told he would call me bk. Its now 4pm no call and the surgery has closed!!!!,,so now what,why can't they give u a time there going to call u as we have lives too,ive not been able to go grocery shopping or anything,and they made it sound urgent so im sat worrying how fabulous.
May 2021 by Jack Williamson
Not managed to get an appointment once, in the last 6 months. Either the line is busy. Or you do get through, listening to their automated voice over. To then be cut off, back to square one.
January 2020 by Jordan Brown
Sat in an empty doctors for well over an hour, staff looked like they didn?t care and just let the phones ring on and on. Would not recommend
January 2019 by Judith Lawson
I don't live in Egremont but have had occasion to use the surgery when staying with family. I found the receptionists friendly and the doctors kind and caring. I really like the appointment system which means you'll be seen on the day. Living in Buckinghamshire, such efficiency is a novelty to me!
January 2019 by Hazel Mcloughlin
This is my local doctors, has special wheelchair access but is quite cramped inside especially on an open surgery, receptionists helpful & friendly as are the doctor's & nurse's.
