April 2025 by Gordon J Smith
This is about our fourth stay, but the first time that I have left a Review. Every time we have visited we have always got a very warm welcome from all the Staff members, too many to name individually but are all so helpful at all times. One of the Staff on our last visit explained to us about the Premier Plus rooms and even took the time to let us view one, and my wife and I can only say a huge Thank you to that member of Staff as we did upgrade our room for our latest three days stay. Hope to see you all again soon, keep up the good work, from Linda & Gordon Smith.
April 2024 by Pauline Matthews
On arrival at approximately 4pm after travelling more than a 100 miles only to be told we are not taking bookings for evening meals due to staffing problems. , premier inn knew we were booking in this afternoon why on earth could they not give us a curtesy call to inform us of the position and give us the opportunity to make alternative arrangements or cancel our booking.
January 2024 by Pete
The stand-out quality of this hotel is the friendliness and professionalism of its staff. Even the staff in the hotel restaurant were superb. We stayed on the top floor and it was very quiet and peaceful. My only gripe was that all the windows are non-opening, which built up humidity.
January 2024 by Richard Martin
What can I say about a hotel I booked but never actually stayed in? I booked early November and had to make use of the free cancellation, which I did within the permitted time frames. Six weeks later, numerous lunch times spent being pinged back and forth between Cockermouth Premier Inn and their head office, I have still not received my refund. A couple of staff were very apologetic but I am still without my money. Shocking customer service and I won't be using them again despite previous bookings with them.Noteworthy details: See above
December 2023 by jason rider
The room was spotless the staff was really friendly and helpful the only fault was the location really but that?s what you get with premier inn I suppose so all in all it was very goodFood & drinks: Decent food and a very reasonable price and the staff was excellent
December 2023 by Pete ?Zoom? Oli
Not sure why people leave reviews for the food on the hotel page. Restaurant is separate and has it's own profile on Google, hotel has vending machine but does NOT serve food. Hotel is in great location, step away from the Lakes. Rooms are clean staff is friendly and helpful. Spacious free car park. Price is more than reasonable considering location.Rooms: Clean, spacious and well equipped in accordance with Premier Inn standards.Nearby activities: Walking distance to beautiful town of Cockermouth with plenty shops and attractions. It's at the edge of Lake District so it's hikers heaven, less than 20 minutes drive from magical Buttermere, 15 minutes drive from Keswick,10 minutes drive from Solway Coast.Food & drinks: Hotel does NOT serve food or drink, there is Brewers fayre Cockermouth next to it, it is not part of the hotel, they have a separate website and Google page and cooperate with hotel, but have separate staff and management. There is a vending machine in the hotel.
December 2023 by Shug Laverty
Lovely Premier Inn in a great location in Lake District. All staff were very welcoming and helpful. Rooms were cosy and comfortable and air conditioners was responsive. Extremely comfortable bed and great night's sleep both nights. Recommended and would definitely return.
December 2023 by Andy Hargreaves
Beware this hotel has no working WiFi. Staff say it hasn?t be working for days. Also very poor mobile signal, so if you need to be connected I?d advise staying somewhere else. Staff lovely but powerless to do anything as all complaints have to go through ?head office? and the phone line closes at 5pm! Premier Inn management need to get a grip - you?ll lose loyal customers to your competitors?
November 2023 by Raymond Gill
Went for lunch, reasonably priced, but the chips were cold, however they were changed fast when l complained, for the price, good
November 2023 by T C
Price amazing. Rooms can be noisy. Staff are lovely.
November 2023 by Ian Russo
Very clean room.Great night's sleep.Easy access to motorway. Ample parking.Bery friendly staff.Rooms: Very comfortable and quiet.
November 2023 by neil pitts
Great place to stay,very clean,the staff were very friendly,the pub attached to it was was also very clean and the staff were very accommodating.
November 2023 by Dave Smith
Nice room staff all great and very friendly had breakfast and dinner and both were perfectly nice for the standard of the hotel. I would definitely stay again.
November 2023 by Matthew Vernalls
Used this as a base for our family holiday to the Lake District. The room was a good size for the 4 of us and apart from the fire alarm going off one night we had a lovely stay.
November 2023 by James Harrold
We had some issues with a faulty lock on our door and not being able to access our room. Peter was incredibly helpful, making us up a new room as quickly as possible.
