September 2023 by julie darling
absolutely brilliant experience...treated like royalty and staff are so helpful.nothing is too much bother.such a lovely team
August 2023 by Katie Elliott
Excellent pre/after care for laser eye treatment by Optical Express Carlisle. Lovely staff, they made me feel at ease throughout. Nothing was a problem. Would 100% recommend. Thank you so much.
April 2023 by John Coughlan
I had some issues following my procedure and I found the staff in the Carlise facility to be most attentative and supportive. I was well looked after and all issues were overcome,leaving me with much improved sight and no more need for glasses. Shaun Armstrong Clinic Manager took personal interest ensuring I was looked after and receiving all necessary after care treatment. My wife is now having the procedure and I have no hesitation in recommending Optical Express Carlisle and Shaun in particular. Their care and eventual outcome has made a great difference to my life.John Coughlan
April 2023 by Natasha Potts
Really fantastic service - Shaun in particular was lovely. I had the procedure a couple of months ago and it really has been life changing. I was in two minds whether to get the surgery, but I?m so pleased I did.
September 2022 by Lauren Lister
I had laser eye surgery mid August at Newcastle but visited the Carlisle clinic for all pre/post appointments. The team at Carlisle have been great and a special mention to Shaun who?s been really professional, friendly, helpful and very accommodating throughout.I would highly recommend Optical Express to those looking to for laser eye surgery. My vision is now 20/20 in one eye and even better in the other. Everything was explained clearly throughout all appointments, so I knew what to expect before, during and after surgery.The actual surgery itself was uncomfortable rather than painful. After sleeping for a few hours my discomfort eased and in a matter of weeks my eyes have healed and I no longer need to wear glasses.During the free consultation I was given a quote for the surgery which is the exact fee I paid upon having surgery.
August 2021 by Matthew Vaughan
I have recently been signed off further to having laser surgery with Optical Express. I can?t believe I haven?t done this sooner, it?s changed my life. I work on a farm and I no longer have to worry about a contact flying out or breaking yet another pair of glasses. My confidence is growing too. Thank you to the lads in Carlisle. They have been outstanding from first meet. Great banter and they will do anything to help you out and put you at ease. WHY have I not done this sooner, I would recommend surgery to anyone from one very happy customer ???
July 2021 by David Noble
I was diagnosed at Carlisle infirmary as having cataracts and was put on the NHS waiting list however as my driving was being affected I decided to go private and approached optical express in Carlisle who confirmed my problem After several tests I was advised not to drive and I was referred to Dr Teenan in their Glasgow surgery for the cataract removal at a cost of £2500. After further tests Dr Teenan refused the operation saying that the removal of the cataract would not improve my driving ability. The operation has now been carried out by Dr Strong at the Nuffield Hospital Newcastle without question and I now have 20 20 vision and can read car numbers beyond the 25 yard requirement making me a legal driver no thanks to optical express exactly the same experience of Lauren Hardon. They cannot be trusted Even when I contacted them about my disappointment and told them Dr Strong was willing to carry out my operation all they could say was Don't hold your hopes up after what Dr Teenan said.
April 2021 by Lauren Hardon
All the staff are friendly and polite. However, They said I was eligible for treatment then sent me to Glasgow for further scans. They then said I wasn?t. They didn?t warn me that this was a potential with my prescription and really got my hopes up. Please in the future warn people that there is a possibility it can?t happen
March 2021 by Nikki Fell
Fantastic experience. Staff very friendly and accommodating. Nothing is too much of an ask. Quick to get back in touch regarding any queries. Covid measures in place and adheard to. Couldnt rate any higher. Highly recommend!
February 2021 by Janet Graham
I have had wonderful experiences in Glasgow, but today I would like to review another store, Carlisle England. I planned a trip with some girlfriends in Carlisle, first since lockdown. Once I arrived in Carlisle I realised I hadn?t packed me contact lenses. I rang the Carlisle branch to see if they had any on my contact lense type in store. Unfortunately Shaun the manager advised me they didn?t have my prescription in stock. 20 minutes later he rang me to say he had contacted a few local opticians and he had sourced my prescription contact lense. Not only did he find them for me but he had them delivered to the Carlisle branch ready for collection one hour after my call. I had a wonderful afternoon with my friends glassses free. Such an unexpected favour. He went totally out of his way for a patient that technically wasn?t from his own store. He is fantastic, this is what you call customer service, from a brilliant company. I have referred many friends to the branch. Thank you Shaun.
February 2021 by RobbJT
The kindest and most caring staff! Very professional and efficient in the work they do and are very helpful with any questions you may have. I had Dr David Teenan for my surgery and he done a great job!It has now been 3 months since my operation and I have fully healed, for anyone who has had the procedure, please don?t worry about the red patches in your eyes as they will go away eventually. Mine took over a month to go away.I would also advise on taking paracetamol and ibuprofen after surgery as it is extremely uncomfortable and quite painful when the anaesthetic wears off which I was not aware of. However this will only last a few hours.I now have 2 lines better than 20/20 vision and I?m extremely happy with the results. I would recommend this to anyone looking for a better life.
February 2021 by Harley Phoenix
The service offered at this surgery was definitely much better then expected and the end result was honestly incredible.I had roughly -4.50 in each eye, and i was a daily contact lenses wearer, each month I bought new lenses and had a new test due to the nature of my eyes.I decided to go for laser surgery, and admittedly it was extremely painful afterwards and I was stuck in bed for a while, unable to see properly. This was expected though since fixing my sight obviously couldn't be painless. After the recovery stage, i can now see above the 20/20 guarantee and my vision is perfect, and stable, this is a massive change from before (I couldn't even recognise faces close up).My only complaint would be, the surgery i attended said the procedure would take 3 hours, I however was finished in maybe 25 minutes. So waiting in the dark while my lift arrived 2 hours later was inconvenient, however I don't mind considering how it went afterwards.Financially it doesn't make sense to stay with contact lenses, your money is just being wasted. Even on finance I would strongly recommend this procedure to others.
February 2021 by Jenna Witt
How impressed was I with the service in Carlisle Optical Express, I?ll tell you!! I had a free consultation last week as I'm sick of my contact lenses and wearing glasses when I run out of my lenses. Although the local of the store is very strange, the staff we absolutely fantastic. Had a fab catch up with the Manager Shaun who I use to work with years ago, the friendly fun atmosphere between the staff and patients was brilliant. Both the optician and the guy who ran through some pre tests were very professional and clarified everything I needed to know to book surgery. I CAN NOT WAIT to be contact lense free. I want to also point out their hygiene during this these very unfortunate times with COVID-19, masks were worn, hand sanitizer available, everything was wiped down before and after use. Very happy and impressed. If you are reading this as a potential customer, do not hesitate, Shaun and his team will look after you. See you glasses free in a months time
February 2021 by Imogen Hall
I?m absolutely over the moon with my surgery out come. Just wanted to say how impressed me and my mom was at the Carlisle Optical Express yesterday. The manager Shawn was so good at wiping everything down and they had information about the virus on the coffee tables and hand gel was available for us to use. It?s all getting very scary and we nearly rearranged to come in yesterday, but I felt so safe and they are so friendly and will do anything to make people feel comfortable. Thank you for looking after me and my older mom.
September 2019 by danielle morrissey
Was a little nervous when I arrived but everyone was very friendly and put me at ease. No waiting time..I was seen straight away. Excited to have my surgery and be contact lens free.
