May 2022 by NEO Nate
There's a lot of laughable reviews here, there should really be some organisation to reviews because blatantly fake ones just melt the whole idea of reviews.Anyways, I needed a new card as my old one had expired and I was temporarily at another address. The staff helped me sort out everything that I needed and went out of their way to try and loophole some issues. In the end however I had to get my card custom delivered (this isn't my usual branch, as all cards are sent to the branch you signed up at,) a third party picked it up for me and delivered it, it had been about 8 days at that point, but unlike some of these reviewers I understand the point of these reviews is the place you're reviewing, not the whole company, SMH.Anyway I visited a few times and they tried to locate my card without any luck, and extracting cash wasn't a problem (needed ID, but some of the staff recognised me and waved me through).Staff were courteous, welcoming, and ready to assist with any issue.4 stars because the place needs more seats lol
August 2021 by Karen Turner
Visited Carlisle Branch 26th July 2021Most awful experience with Natalie. Two glass screens plus face mask, reflection bouncing off screen, far too distant for any customer to read, meant communicationwas almost impossible excluding sign language.No privacy having to shout to be heard. Information on Website and in Branch differed enormously. Confusing and misleading information just to open a new basic account. Went straight to Lloyds Bank and opened an account no fuss or embarassing dramas. If I could give no stars I would.
July 2021 by Lisa Sookram
If I could give zero I would...3 times in past 2 week into this bank and get different answers everytime..then had to open a account but they couldnt do it inside so had to do it online..A woman from the online banking said I would get a letter I had to sign it and then to go into bank for my sort code and account number,when I went into the bank today they said they couldnt give me my sort code and account number they had to send the signed letter off to head office..Think they need more training and abit more communication amongst staff would be of benefit...
September 2020 by hamdullah varmazyar
It's not good at all, it's been sixteen days since they couldn't deliver our package
September 2020 by John Pickering
A great bank full of helpful staff. Always happy to help.
September 2020 by union310
Helpful, polite and informed staff.
August 2018 by Tr?ng Nguyên
NO PROMISES-SMALL NAWEST
ð??¹ð???ð???Very bad!No cash debit for me,Two milion dollar USA!Color of Wind,artis Song:Walliam Vanessa!I want to ask Queen's English"why?A problem?! Event 05/2017"
ð???ð??ð????ây là v?n Ä?? kh? quan vì Nawest Bank England Ä?ang thâm n? 4,5 triá»?u USD vá»?i giám Ä?á»?c Chi?n nên n?u quy ra cá»? phi?u sá»? h?u Nawest Bank thì Mr.Chi?n Ä?ã có 1000 cá»? phi?u Anh..trong tay..Nawest làm Ä?n thua lá»? nên có thá»? Mr.Chien s? lên làm Giám Ä?á»?c Ngân Hàng Anh khi thâu tóm Ngân hàng Ngo?i này Ä??u tiên á»? VNð??ð????ð???ð??¡
August 2018 by Gia Cat Chien
?â? â? Very bad,no promises to the end with custumerâ?£â?£?
