May 2025 by robert grebby
I've been with lloyds for 60 years and have noticed the decline in their service. Recently they withdrew overdraft vacilities across the board for those who were financially struggling - despite their offers of giving assistance. Judging by the press comments of their questionable activities the government should conduct investigations now. A change of management is urgently required to avoid crashing.....
March 2025 by Dee Hether
As lloyds bank customers for many years we are disappointed with the way we where treated when our van insurance automatically renewed on a sunday via email had to wait till Monday to call and cancel (fine) I called as hubby work lady answered said hubby had to call ( I am named driver & bank accounts joint) (hassle) and that they would need name of new insurance which we had purchased and the policy number of new insurance, when I asked why was told that if information not given there was going to be some money to pay??? Surely this is not correct 14 days cool off?? Any how hubby called later in day gave information they wanted. Our new insurance was £40 cheaper We will never use or recommend Lloyds insurance.
December 2024 by Peter Turner
Penrith Lloyds closed May this year, using very dubious statistics. The promise made by this banking institution was that there was alternative banking available in Carlisle and Kendal. A matter of weeks later, Kendal closes. The Carlisle branch does not open on Saturdays and we now find out that it is also close on Wednesday's!! Wonderful service. 40+ Mile round trip to no avail! Thanks Lloyds. Once a great institution, now a shadow of its former self. Shame on you.
May 2024 by Niki Atkinson
Based on Lloyds Bank itself not specific to the he branch. But let's be honest how long is this branch going to be open for. Then you get left with a hub 1 day a week and always in a work day so pointless.
April 2024 by Cheryl M
Shocking opening hours for us 9am-5pm Monday-Friday workers, would be helpful to be open for at least a few hours on a Saturday! Not a happy customer!
January 2024 by Cheryl Mcknight
Shocking opening hours for us 9am-5pm Monday-Friday workers, would be helpful to be open for at least a few hours on a Saturday! Not a happy customer!
December 2023 by Derek Havelock (Derek Ray)
Called the bank from a mobile phone number that is attached to my online banking profile, to try and retrieve access to my online banking. Gave my name, family home address and landline number. Bank person says my data is not correct. My mother then tells me the bank called our family fixed line number and said suspicious call (my call to them) was received. Bank never called me back to apologise lying to me and treating me as a scammer when I'd given my correct info.
April 2023 by Willow Tkw
Only my second visit in the last 18 months, mainly due to the reduced operating hours, so I tend to use telephone or Internet banking.I waited for a few minutes as the customer support staff were helping a customer already, so I opened for the counter staff.The lovely lady I saw was brilliant, and between her and a colleague, I was able to get my request resolved without issue.Cash withdrawal and deposit available at the counter or by machine. PIN service available at the cash machine. Fully accessible. Close to bus and train station, disc zone parking located a short walk away too.
August 2021 by Karen Turner
Visited Carlisle Branch Monday 26th July, warm friendly wellcome and Service from Lady on Reception desk. Clear concise information.Was able to open account with Lloyds bank without any dramas.
September 2020 by foxy PL
Nice service, I didn't have to wait long. I recommend this bank.
August 2019 by Caroline Carson
I live overseas but have a Lloydâ??s account which has been made dormant. I am over here on holiday and tried to fix this. Spent hours on the phone to London and jersey and various things other Lloydâ??s international account offices. No one could help.
January 2019 by Patrick Young
Poor service had money sent from Malta and was told by the bank I have to provide details of what the payment was for. Provided this then turned away again to be told need proof of entitlement to funds. I went back with invoice as well as email conversations and contact details of the sender. Again turned away. Not allowed my funds for some reason until February. Absolutely disgusted it lloyds. Do not send or recieve money from or to over seas as you will have big problems.
December 2017 by Simon Pilkington
Mark resolved my query very quickly even though Iâ??m not a customer. He didnâ??t try to sell me any of the banks products which was a pleasant surprise.
