January 2024 by Sara Hyslop
House of fraser in Carlisle is probably one of the most unprofessional and unfriendly department stores I've had the misfortune to visit and I shall not be going back !!
December 2023 by Marcin Wilczewski
I was told at the checkout that the gift card I had was not valid for purchasing a PlayStation 5 console. I paid over 500£ in cash and I was scammed because I could have done it.
December 2023 by Mikey Foxley
Subject: Excellent Customer Service ExperienceDearCraigI am writing this email to express my utmost satisfaction and appreciation for the exceptional customer service I received recently. I believe it is important to acknowledge and commend outstanding service, and I am delighted to share my positive experience with you.From the moment I contacted your company, I was impressed by the level of professionalism and personalized attention I received. Your prompt response to my inquiries and willingness to go above and beyond my expectations truly stood out.Not only did you address all of my concerns and answer my questions thoroughly, but you also demonstrated genuine empathy and understanding. Your patience, kindness, and willingness to listen made the entire interaction a pleasant and stress-free experience for me.Additionally, your knowledge and expertise in the products/services offered were evident throughout our conversation. It was refreshing to receive advice and guidance tailored specifically to my needs, which ultimately helped me make an informed decision.I firmly believe that exceptional customer service deserves recognition, and I will not hesitate to recommend your company to friends, family, and colleagues based on my positive encounter.Once again, thank you for the outstanding service you provided. Please pass on my appreciation to your team, as the positive impression they leave on customers is a testament to their commitment to excellence.Best regardsMikey
December 2023 by Eva Douglas-Boyle
Our regular coffee spot while out walking the dog, who loves it too.Great coffee, friendly staff and wonderful window seats where w can so and watch the world go by.
November 2023 by Michael Finch
Good shop not the cheapest but you can get value in there shops for high end brands.
November 2023 by Wiz Lees
I was served by Craig yesterday on the YSL counter and he could not have been friendlier or more helpful. A great experience!
October 2023 by Jason White
From once an iconic store, to something that resembles a flea market.
September 2023 by Chloe Braithwaite
Would just like to share , visited house of Fraser carlisle today 8/9/23 to purchase gifts for a team member and unfortunately no staff to accommodate me but a lovely girl from the pink makeup counter who apologised to me that she was new but would try to help me the best she could, which I may add she did! However if your going to open your store at 9.30 am then at least have staff ready to assist custom in your store, this is not what I was expecting from a premium store, the place looks like it?s closing down , no staff and obviously no management to help , the place will not last much longer under these conditions absolutely not what you would expect from a House of Fraser, clearly a recruitment issue and poor management, thankyou to the kind lady who helped me , good to see someone at least with great customer service, and a £210 sale .
September 2023 by David Napier
One of the better kept HoF stores. A pleasant shopping experience with friendly staff. Georgia at the Dior concession was amazing and a real asset to the company.
September 2023 by Pande Monki
A very strange place. It feels like a pop up in a half derelict building.
September 2023 by Lol Livvy
OK shop not much of an atmosphere instore ideal for wedding clothing not much in the way of shoes
August 2023 by Lynne Brown
Went into the Carlisle store 21/8/2023 with a view to buying make up for an upcoming wedding. Also needed a new perfume Dressed casually in jeans and a T shirt. Totally ignored by all staff on the shop floor. Even given a glare by 2 of the women on the floor. Along with a look up and down from the man behind one of the counters Went across the street to boots and got sorted with a smile and some good advice. Think the staff need a lesson in not judging a book by its cover. £210 well spent in boots.
July 2023 by J Shuttleworth
A bit tired now compared to years ago. Most of the clothing is very expensive so just had a walk round and left.
July 2023 by bryan mckendrey
I love this shop and would have given it 5 stars but their return policy is absolutely s***! It's only an exchange or gift card (no cash refunds!)
May 2023 by Jay Winter (JayW)
Great shopping experience in revamped store. Glad to see it back on the up in Carlisle. Friendly helpful assistants. Great perfume department.