May 2023 by Salslate Hatter
An absolute disgrace! paid £1500 for a Harrison Spinks mattress , the same as an existing one we have at home.
The one that arrived was nothing like what we ordered!
We ordered a soft version as per the one we tried in the showroom, and the one we had at home and the one that arrived is like a brick.
It's also an odd size, 3" too small all the way around so all the bed frame slats are on show. Our other supposedly identical mattress fits perfectly.
Dreams customer services are refusing to refund despite us sending photos to prove it is faulty as it is not the right size. it is 4'3", not 4'6" as ordered.
They now want to send an 'inspection team' to my elderly parents house to bully them even more than they have already!
Disgusting company who do not uphold consumer rights. This is causing so much distress
September 2021 by Raymond Walker
Very friendly and helpful staff
August 2021 by Annabel Lawrence
A fantastic experience more than shopping for just a bed ??
July 2021 by Krzysztof Mazurkiewicz
2 years ago we bought a mattress for £ 600 plus an extended warranty. despite turning the mattress as recommended by the manufacturer, the holes were made in the very center within 2 years, turning the mattress did not do anything. we decided to take advantage of the extended warranty, which the company did not recognize because the product does not contain manufacturing defects.\\n\\nit is not profitable to buy anything more than £ 200, the additional guarantee looks good when they talk about it in the store, but when you want to use it, suddenly it turns out that it does not cover many things.
April 2021 by Edward Wise
If I could give 0 stars I would. They don't care about staff or customers. No after sales customer service you just left on you own. Con staff out of pay and make pay so confusing to understand you can't query it. Don't believe the offers. The one good thing is they have a fantastic legal team who know how to get away with things.
October 2020 by Martin Armstrong
Very knowledgeable and friendly staff. We've tried for years for a good bed and finally got one.
October 2020 by David Musgrave
We were very impressed with the large selection of beds and mattresses available at Dreams, with very helpful staff and just a nice feel to the shop we had been somewhere else but it just didn't compare. Many thanks.
October 2020 by Emeka McCoy Okpara
Ergonomic bed. We enjoyed the mattress testing but couldn't afford the mattress we loved??
January 2020 by Gordon Dug Hickin
Excellent service from Deanne at Dreams Carlisle. Great price , nice coffee and a discount! What?s not to like? Highly recommended , cheers
August 2019 by Jery Lee Anderson
Wonderful staff and an amazing product
June 2019 by Alan Mackenzie
Staff were fabulous and went above and beyond to help. First class .
June 2019 by Tracey Mockeridge
Very helpful
May 2019 by Neil Wallace
Very poor atmosphere, very expensive even in the sale which was very limited to only a few lines
February 2019 by David Brown
Purchased a bed, mattress and pillows and very happy with the service, delivery and the comfort.
February 2019 by Martin Waite
Beds, mattresses, headboards, and associated goods with frequent sales and offers. The staff are helpful and friendly./m
