January 2024 by Ian Kendal
We weren't able to get what we were looking for, but came out with a very nice coffee table at a bargain price.
January 2024 by Dave Blowers
Disappointing lack of service and very poor bed range.
December 2023 by FABIA VRS
Order placed hope it lasts better than my last one from dfs years agoUpdate arrived yesterday and after the delivery team left muddy footprints on my new carpet the nearly £3000 tetrad leather sofa is in place?.7 hours later 4 of the button tops have popped off7 hours unbelievableI?ve rang but they need 24-72 hrs to get back to meIt?s going back regardless absolute rubbish
December 2023 by Helen Goff
Very pleased with our purchase we wanted a larger size than most of the sofas shown in sales room. Sales person was able to tell us exactly which came in a size and a colour we wanted.Communication regarding delivery was somewhat painful with bank like security questions before they would talk to me even though it was them that called me. Real pain when your taking the call in a public place.Delivery was good and on time
December 2023 by Harry McAllister
Sent wrong items but give the staff praise were it is due manager sorted it all in 1or2 hours then had a great day in Carlisle
December 2023 by bill hogg
Still waiting for damaged sofa to be exchanged after nine months. If you receive damaged furniture refuse to have it left in your home. Once it's there it appears to be yours despite being delivered in used condition.
December 2023 by Karen Collard
Would like to say a big thank you to Josh for helping us pick out and buy our settee.He had great product knowledge and great customer service.He made the purchase very easy with no stress.A credit to your company.
December 2023 by JULIE BRAGG
Sadly, my experience of the customer service from DFS, Carlisle is extremely poor. The sales pitch was first rate to get you to purchase, but sadly the after care was seriously lacking.Buyers beware, please check very carefully your products when they are delivered. My first delivery (3 part corner sofa) had a stained cushion which resulted in a new cover for 1 cushion, but this was only after various phonecalls and a return visit to store as the delivery personnel had not reported the fault as they said they would. On closer inspection one section of the corner unit had infact been made a year prior to the other two! Amongst other things the stitching was different, the zips were different, and the lining different on the cushions. After numerous phonecalls and 2 visits, which we had to be in for, so that someone could come and ' look', the manager from Carlisle finally contacted me and a replacement arranged. This arrived mid August 2023, the initial purchase being made in November 2022.It took repeated return visits to store, phonecalls and emails and 10 months to complete my order. Not to mention the fact you have to pay before delivery unless you have taken out a finance option.You cannot call the store directly.I had previously bought from the store without issue but this experience will make me look elsewhere in the future.
December 2023 by adrian medcalf
Found staff a bit pushy for sales. Even after telling them just browsing for ideas.
December 2023 by Maggie Underwood
Very good informative staff and good coffee
October 2023 by isaac10067
I had a good experience with dfs in carlisle,excellent sales person racheal.Not pushy at all very patient.Would definitely buy again from them.Isaac
October 2023 by Andrea Smith
Would give a 0 if I could got a corner sofa delivered on the 9th of September and one of the sofa arms had a dent in it and some of the seat cushions must be small as there is always gaps even when no one sits on it so a man came out and said the dent would fix itself and the seat cushions that's how they make them now so I phoned head office up and got some else coming out on the 17 of October I will probably get lied to again
October 2023 by Paul
Poor quality furniture, extortionate prices and extremely poor Customer Service
August 2023 by Helen Telford
This is the second sofa we have bought from here and we went back only because the customer service last time was outstanding and we were not disapointed again today. A lovely women named Robyn served us and was so helpful so knowlageable and made it really easy for me and my partner to get exactly what we wanted .
August 2023 by Alec Ireland
Extremely helpful staff. If you need a new sofa, they have plenty of choice. We'll worth a visit.
