June 2025 by Nigel Davies
Never known a business have such ignorant and rude staff
Was completely ignored today while waiting at the counter.
One member of staff simply walked away.
They other made eye contact and turned away to have a conversation with their colleague.
June 2025 by Grant Hodgson
I've been to two of these. One several times.
Excellent service, very friendly, and the general concept of the store is great. 2nd hand tech with good guarantees, and you can trade your own in and save up too.
January 2025 by L H
prices are ok. they take way too long to test devices.
December 2024 by Rhys Campbell
Only problem,not all games are tested enough and you get scammed
December 2024 by Matthew Tunley
Should have never have bought from here. Bought a switch remote, didn?t work. Went to return it, queued for 20 mins, told we need to wait an hour for ?testing? before any refund can be issued and we need to be in store for this to happen. Never known a refund be so contentious.
September 2024 by steven kelly
Incompetence is held in high regard in this store issues with telephone being unresponsive, an untrained member of staff unable to open phone due to screen being unresponsive, after leaving for 72hrs manager use the term loosely arrogantly turned his back and walked away mid conversation, the telephone tester stated she hadn?t inspected the phone,
July 2024 by J K
Was in here last week. The very rude male worker behind the till with dark longish hair should be retrained in customer service skills. They had finished serving the customer in front of me and I stepped forward to be very rudely told that he wasn't ready to serve me and to step away from the till area and stand back. If it wasn't a gift for our son I would have gone straight out of the shop, without buying anything. There is a way to speak to customers and it isn't that. The game didn't work when we got it home either. I was served by the female employee of the shop in the end. The game was returned and we got another with no issues.
July 2024 by OD Marketing
Had to wait to be served for 15 minutes... one person ahead of me was selling goods from before I even arrived. I walked around the shop picked my items and still waited in line for 15 minutes, as they were still messing around. Other staff members were just walking around, while one person was on the tills. You shouldn't have to wait this long, anywhere, just to pay for goods... There was only two people in the queue. The other customer (who was being served when I walked in) was still there when I left. I walked out of the shop and didn't buy anything... Couldn't wait any longer
July 2024 by Marky Sharky
Good shop, good staff
June 2024 by Royal
Why are the employees so rude, instead of being helpful, they act like jerks?
April 2024 by Ben Loveday
Excellent customer service
March 2024 by rita nweke
!! DO NOT BUY FROM CEX!!!I purchased Xbox with this company on the 7th of March for £157.00, to be installed today. I followed the given instructions as directed in the Xbox manual to be installed alongside the TV, but the Xbox was faulty as it was not showing on the screen according to the manufacturer's settings. The Xbox was coming up with a glitchy screen, and we could not read the screen.I am very disappointed and disheartened, as my son was so sad and embarrassed, as his friends were here and they couldn't play the game on his birthday. I hurried to the shop, optimistic, that the shop would sort the problem out or give me a better resolution. Upon arrival, I met the same staff that sold the Xbox. She had green hair with staff ID 61790, and her order number was KC576555.When I visited the shop this afternoon, a member of staff informed me that it was a 10-minute problem to fix, gave them 10 minutes, but this never happened. The staff mentioned that due to returning the Xbox with the cable inside the port, I was responsible for worsening the issue, and this is classified as accidental damage, for which I am not covered for a refund or repair.I requested to speak to a senior member of staff because, at this point, I couldn't believe they were trying to blame me for a faulty item they sold to me . The manager by the name of Steve came out and gave me the same response as the previous staff. His body language and presentation were very uninteresting and annoying, and he never showed empathy or remorse. Even after explaining that I really needed a resolution as my son was waiting at home with his friends to play with the Xbox at his party, he was already in tears!!! However, these people had no remorse at all and were not ready to help.It is vital to note that on the day of purchasing the Xbox, I was reassured with a 2-year warranty. That is, if anything should go wrong, I should return it, and a new product would be given as a replacement. However, this information was very misleading and untruthful. Finally, this company is fraudulent and deceitful, and I would not personally encourage anyone to patronise them. It does make sense, because I forgot a wire in a port and am now responsible for the faulty product. But the product never worked to start with !!! bear in mind that my friend, who also purchased an Xbox the same day, is having the same problem with the product and is returning it Monday as it turns off on its own.
February 2024 by Brian Heslop
Quick polite and courteous service.
December 2023 by bo bo
Aweful!! I brought a box set and there were 3 discs missing, scratched and stained, disc holders missing and they didn't even check to make sure my products were good quality.
November 2023 by Fallen Ascend
Lovely assistance! Manger knows what's going on, and I was absolutely stunned by the lady that served me, they have everything I need and want as a geek, CEX is best!!!!
