November 2023 by christine cooper
They deliver to millom but not Kirkby. Have to drive through Kirkby to get to millom so can't understand why.
October 2023 by Anthony Dyer
Ordered a large delivery, didn't turn up. Couldn't get through on the phone, went through twitter to find out the vans been broken down for hours! Reschedule for two days, get a text on that day saying more problems, then the next delivery available was 4 days away!Absolutely disgraceful
October 2023 by Debbie Ried
Online shop done on sun 24th sept for delivery on the wed 27th, no notifications whatsoever to inform me of delivery, found out via fb the van had broke down. The store not answering the phone and all customer services could do was email the store to say to get in touch ASAP. Can"t cancel the order as its been picked according to my account and the payment still pending. Thursday 28th still no response, shocking, just a call to let people know the situation would suffice. Poor and very frustrating?
October 2023 by judith evans
Very disappointed with Iceland placed a delivery didn?t arrive tried phoning no answer went to shop manager wouldn?t come out eventually got money back. Thought I?d give benefit of doubt placed another order it was late because they?d forgotten to put my shopping on van lesson learnt never again.
October 2023 by Carolyn Brumbley
Small store doesn't always have a lot of fresh food but good for frozen multiby items
October 2023 by Roy Hubbard
I have to say, everything was laid out neatly and clearly marked. Nice wide ailes. Well done.
July 2023 by James Armstrong
Too busy too deliver on time late on preorders while delivering same day orders no doubt
July 2023 by Alexandra Coulthurst
Hardly any choice of Slimming World meals. Must have been waiting for a delivery.
June 2023 by maria mccarten
Good value on Iceland own brand items. Branded items were abit pricier than other super markets, not by much but all adds up.
March 2023 by Sarah Smith
WERE IS MY ICELAND DELIVERY??? IT WAS MENT TO BE HERE YESTERDAY BETWEEN 3-5PM AND NO SHOW !!!! GOT A CALL AT 7.30PM SAYING THE VAN HAD BROKEN DOWN, AND YOU WOULD DELIVER TODAY BETWEEN 7-9PM !!! IM STILL WAITING !!!
TRULY DISGUSTING SERVICE, NOT EVEN A PHONE CALL TODAY !!!
IAM KNOW GOING TO HAVE TO GET A TAXI DOWN TOMORROW THANKS ICELAND !!!
THE DEFINITELY NO SHOPPING WITH YOU ANYMORE !!! AND A COMPLAINT GOING TO HEAD OFFICE !!!
March 2023 by Danielle Murphy
I?ve ordered from Iceland a fare few times and they?ve been brilliant but I ordered my shopping and it was supposed to come yesterday, but never arrived so it was meant to come today but it still isn?t here. I was given a time slot of 12-2 and I understand things happen but I?m unhappy at the fact I?m still waiting. I?ve tried calling to resolve the issue but nobody?s answering. If you see this please ring me! I like ordering from you I really do but I?m a little annoyed I?m still waiting
March 2023 by Joy Turnbull
Online order paid for delivery today between 3-5pm - its not 7pm and not arrived, No-one answering phones as its sunday, Shocking service will not be using again, Farmfoods for us from now on
February 2023 by Anne Woods
Accessible car parking, all shopping ground floor. Well stocked, and some great offers.Send for a Bonus Card, ( details in store or online)Tuesdays 10% off for pensioners (bus pass or driving licence to confirm).Why wouldn't you want discount? Don't be put off, it's simple to apply and really no bother from the store.Staff always very helpful, and cheerful which is appreciated.
January 2023 by paula hill
Queues incredibly long and only one person on the tills.Staff look miserable and not very helpful at all, or atleast this is what i found on my visit!! Not overally impressed with the place and would shop elsewhere rather than here unfortunately.
December 2022 by Sarah Richman
Paid for same day delivery which didn't arrive. Was told the follow day it would be delivered later that night. A £94 shop with only 2 bags delivered, one with milk the other chocolate biscuits. Rang and rang but the staff kept ending the call. My autistic son was left without food he wanted for 2 evenings which resulted in huge meltdowns. After spending huge amounts of money over the last 5 years I will not be using again! Disgraceful customer service!
